Gen AI Delivery Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

We are seeking a dynamic and experienced GenAI Delivery Manager to lead the discovery, design, development, and optimization of AI-driven agents. In this role, you’ll collaborate with a cross-functional team to ensure the successful delivery of AI-driven capabilities that meet business objectives, drive transformation, and align with our Acceleration and Growth Team (AGT) strategic vision. Help us harness the power of AI to solve complex problems that will enhance customer support, sales processes, and overall user experiences.

The Main Responsibilities

• Collaborate with AI developers and architects on AI Agents, including enhanced conversational agents, virtual assistants, and predictive solutions.
• Establish clear business objectives for the agents, ensuring alignment with the overall organizational strategy and business transformation.
• Act as the primary point of contact for stakeholders, gathering use cases & capabilities, and ultimately approving the scope of work of the agents.
• Define and track KPIs for AI agents, responsible for measuring and realizing value generated by the agents. Track success metrics to ensure business objectives are met. 
• Provide support and guidance to internal teams and clients regarding AI solutions.
• Support the Agent Owner in team backlog management efforts, and protection from unplanned work 
• Track and remove impediments for the team as quickly as possible
• Apply responsible AI policies & guardrails to the delivery methodology as established by Lumen’s AI Governance team, so that agents meet Lumen’s ethical & responsible AI standards. 
• Establish and maintain clear distinctions between tasks handled by human agents and those managed by AI, ensuring efficiency and role clarity.
• Stay up-to-date with the latest advancements in AI and machine learning technologies, incorporating best practices into projects.

What We Look For in a Candidate

Experience

• 3-5+ years as a Product Owner or similar role, preferably with experience with AI solutions.
• Proven track record of delivering AI or ML-enabled products.

Skills

• Knowledge of AI and ML technologies, conversational AI (chatbots), and natural language processing (NLP).
• Demonstrated ability to effectively use project management tools (e.g. Microsoft Project, SmartSheet, Jira, ADO, PSA, etc.) 
• Demonstrated expertise in Project Management skills 
• Excellent analytical and problem-solving skills.
• Adaptability in an evolving technology environment, coupled with a commitment to continuous learning and improvement.
• Strong attention to detail and the ability to manage multiple projects simultaneously.
• Strong sense of urgency and ability to meet deadlines.
• Excellent communication, prioritization, and stakeholder management skills.
• Ability to work collaboratively in a team environment and communicate technical concepts effectively.

Education

• Bachelor's degree. Equivalent work experience will be considered.
• Certifications in Salesforce (e.g., Salesforce Administrator, Platform App Builder) or Agile methodologies (e.g., Certified Scrum Product Owner) are a plus.

Compensation

Bonus Structure

#LI-Remote

Requisition #: 341671

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.