Experienced Customer Service Representative - Skilled in Order Management and Sales Support

At arenaflex, we are dedicated to delivering exceptional customer experiences and driving sales growth through our skilled customer service representatives. As a key member of our team, you will play a vital role in ensuring total customer and sales representative satisfaction in order management, providing prompt and quality service and support to our sales regions.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional results, and we are seeking a skilled customer service representative to join our dynamic team in Portage, MI. If you are a motivated and customer-focused individual with a passion for sales support and order management, we encourage you to apply for this exciting opportunity.

Job Summary

We are seeking an experienced customer service representative to provide exceptional service and support to our sales regions, ensuring total customer and sales representative satisfaction in order management. As a skilled customer service representative, you will be responsible for providing prompt and quality service and support in a variety of areas, including order entry, converting, order management, temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries. You will also be responsible for effectively communicating with sales reps, regional managers, and other teams/departments, performing administrative duties, and running reports and special tasks/projects associated with support of capital sales business.

Key Responsibilities

* Provide prompt and quality service and support to sales regions in order management, including order entry, converting, order management, temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.

• Respond promptly to and resolve sales rep issues (questions, requests, etc.) to their satisfaction per company procedures and standards.
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing).
• Perform administrative duties, run reports, and special tasks/projects associated with support of capital sales business.
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment.
• Back-up to Customer Support team when needed.
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically, or by fax.
• Accountable for all record-keeping as appropriate and in accordance with specifications.
• Meet all training and documentation criteria by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems.
• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.
• Prioritize and identify activities and tasks, adjusting priorities when appropriate.

Essential Qualifications

* 2+ years of experience in customer service or sales support.

• Proven track record of providing exceptional customer service and support.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks and projects.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Preferred Qualifications

* Experience in order management and sales support.

• Knowledge of sales and marketing principles.
• Experience working in a fast-paced environment.
• Strong technical skills, including proficiency in Microsoft Office and other software applications.
• Experience working with a CRM system.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Strong technical skills, including proficiency in Microsoft Office and other software applications.
• Ability to prioritize and manage multiple tasks and projects.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a skilled customer service representative, you will have opportunities to:

• Develop your skills and knowledge in order management and sales support.
• Participate in training and development programs to enhance your technical and soft skills.
• Collaborate with other teams and departments to drive business growth and improve customer satisfaction.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional results, and we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a skilled customer service representative, you will be part of a team that is dedicated to making a difference in the lives of our customers and employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $ [insert salary range]
• Benefits: [insert benefits, such as health insurance, retirement plan, etc.]
• Perks: [insert perks, such as flexible work arrangements, employee discounts, etc.]
• Opportunities for career growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales support and order management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Apply for this job