Experienced Customer Success Associate - Remote

Join arenaflex, a rapidly growing startup revolutionizing the restaurant industry with its cutting-edge technology, as a Customer Success Associate. As a key member of our team, you will play a vital role in introducing and growing arenaflex's innovative solutions in a fast-paced and dynamic environment. If you are a problem-solver, a people person, and a quick learner, we want to hear from you!

About arenaflex

arenaflex, a Restaurant Commerce Platform (RCP), is transforming the way restaurants, breweries, bars, hotels, and other venues operate. Our platform integrates with popular point-of-sale (POS) systems, allowing patrons to order and pay through a server, their mobile phones, or a combination of both. With our easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS), operators can access new revenue streams and run lean, profitable operations while making guests even more satisfied. Founded in 2016, arenaflex processes over $250M transactions per year with operations across 35 U.S. states and growing.

Responsibilities

As a Customer Success Associate, you will be responsible for:

• Serving as the primary contact for arenaflex restaurants and venues
• Establishing, growing, and managing relationships with new and existing customers
• Acting as an advocate for arenaflex in each relationship to drive adoption, retention, and participation in new features and products
• Coordinating each phase of a successful and timely rollout of product launch
• Supporting and providing technical troubleshooting to arenaflex operators where and when needed
• Functioning as a product expert and technical communications resource for clients via support
• Supporting the arenaflex technical team, customers, and end-users as needed
• Contributing to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Skills and Requirements

To succeed in this role, you will need:

• Problem-solving skills and the ability to work efficiently under pressure
• A desire and aptitude for learning deep technical aspects of the arenaflex product (background in customer success for SaaS a huge plus)
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• A curious and comfortable working in an unstructured and entrepreneurial environment
• A quick learner with a go-getter attitude
• A Bachelor's degree preferred OR 4+ years of relevant experience
• 2+ years of relevant experience in the restaurant, hospitality, or service industry preferred
• The ability and willingness to travel to various local restaurants, bars, and other venues

Benefits & Perks

As a member of the arenaflex team, you will enjoy:

• Unlimited vacation policy
• Medical/dental/vision insurance
• The opportunity to join the ground floor of a rapidly growing startup with endless potential
• A dynamic and fun work environment with a team of like-minded individuals
• Opportunities for professional growth and development
• A competitive salary and benefits package

About You

We are looking for a motivated and enthusiastic individual who is passionate about the hospitality tech industry. You should be a problem-solver, a people person, and a quick learner. You should be coachable, interested in personal development, and want to dive into the world of hospitality tech. If you are a team player, a creative thinker, and a go-getter, we want to hear from you!

Work Environment & Company Culture

arenaflex is a fast-paced and dynamic startup that values innovation, creativity, and teamwork. Our team is passionate about delivering exceptional results and making a positive impact on the restaurant industry. We offer a flexible and remote work environment that allows you to work from anywhere and maintain a healthy work-life balance. Our company culture is built on trust, respect, and open communication, and we encourage our employees to take ownership of their work and contribute to the company's growth and success.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including unlimited vacation policy, medical/dental/vision insurance, and a 401(k) matching program. We also offer opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about the hospitality tech industry, we want to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you and exploring how you can contribute to the growth and success of arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment, where employees are treated with respect and dignity. Apply for this job