Experienced Senior Customer Service Representative – Licensing Division

At arenaflex, we're dedicated to creating a culture of compliance and empowering consumers and working families through equitable enforcement and access to resources. Our Licensing Division is seeking a seasoned Senior Customer Service Representative to join our team in New York City, NY. As a key member of our team, you will be responsible for providing high-volume customer service to licensing applicants, processing applications, and ensuring accuracy of information and conformity with established policy and procedures.

About arenaflex

arenaflex is a leading organization in the industry, committed to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, and by helping to resolve complaints. We strive to create a culture of compliance and empower consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance.

Job Summary

We're seeking an experienced Senior Customer Service Representative to join our Licensing Division in New York City, NY. As a Senior Customer Service Representative, you will be responsible for providing high-volume customer service to licensing applicants, processing applications, and ensuring accuracy of information and conformity with established policy and procedures. You will work closely with our team to provide exceptional customer service, resolve issues, and ensure compliance with all relevant laws and regulations.

Key Responsibilities

* Provide high-volume customer service to licensing applicants in person and via phone

• Process applications, including checking records for accuracy of information and conformity with established policy and procedures
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails, and written correspondence and communicate applicant information
• Attend seminars, meetings, and/or trainings to stay up-to-date on industry developments and best practices
• Follow all division and agency policies and procedures
• Perform all relevant and related Licensing tasks as assigned when needed

Qualifications

* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization

• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills and Competencies

* Excellent customer service and communication skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work collaboratively as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Senior Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, licensing, and compliance
• Work closely with our team to resolve complex issues and provide exceptional customer service
• Participate in training and development programs to stay up-to-date on industry developments and best practices
• Take on additional responsibilities and contribute to the growth and success of our organization

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. Our team is passionate about making a difference in the lives of New Yorkers, and we're looking for individuals who share our commitment to excellence and customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and inclusive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of New Yorkers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. We welcome applications from diverse candidates and are committed to creating a culture of inclusion and respect. Apply for this job