Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Join arenaflex, a Fortune 500 company with over 60 offices in 20+ countries, as a key player in our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

About arenaflex

arenaflex is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people, winning together, and striving for better. We enjoy the everyday and think further. Our values are at the heart of everything we do, and we strive to support our employees in living their lives to the fullest at home and at work.

What's in it for you?

* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life

• Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• A 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave

Job Description

We're seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Omaha, NE. As a key member of our team, you will deliver quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Responsibilities:

* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary

• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
• Strive for first call resolution in order to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications/Skill sets:

* Ability to work in a fast-paced team environment

• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements:

* Property/Casualty Insurance License required

• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future

Work Environment and Company Culture:

* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location

• In addition to regular hourly pay, there is an annual Performance Bonus Potential

Why arenaflex?

* We're a Fortune 500 company with over 60 offices in 20+ countries

• We're a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world
• We're all about people, winning together, and striving for better
• We enjoy the everyday and think further

How to Apply:

If you're ready to play your part, choose 'Apply Now' to fill out our short application, so that we can find out more about you. Please note that all legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings. All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Accommodations:

Should you require any accommodation through the application process, please send an e-mail to [email protected].

No Agencies Please:

arenaflex does not accept agency referrals for this position. Apply for this job