Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a Customer Service Representative on our National Campaigns Unit team, you'll play a vital role in providing shareholder communications for public companies, helping them navigate complex proxy meetings and contested elections. If you're a motivated and customer-focused individual with a strong background in call center and customer service, we want to hear from you!
About arenaflex
arenaflex is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to partnership and innovation has earned us a reputation as a trusted advisor to progressive leaders driving change. As an equal opportunity employer, we welcome applications from diverse candidates and are dedicated to creating an inclusive work environment.
Job Summary
As a Customer Service Representative on our National Campaigns Unit team, you'll be responsible for providing exceptional customer service to shareholders, responding to inbound and outbound calls, and managing email communications. You'll work closely with our internal clients, including Computershare and Georgeson, to deliver accurate and timely information to shareholders. Your goal will be to educate and empower shareholders to make informed decisions, while also promoting the interests of our clients.
Key Responsibilities
* Respond to inbound and outbound calls, as well as email communications, from shareholders
- Provide accurate and timely information to shareholders, addressing their concerns and questions
- Work closely with internal clients to deliver shareholder communications, including contested proxy meetings and elections
- Develop and maintain a deep understanding of our clients' businesses and their interests
- Collaborate with team members to achieve shared goals and objectives
- Participate in ongoing training and development to enhance your skills and knowledge
Essential Qualifications
* High School Diploma or GED required
- 6-7 months of call center and customer service experience
- Good speaking voice and ability to communicate effectively
- Ability to read and correct grammar and English speaking
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications
* Experience working in a call center or customer service environment
- Familiarity with shareholder communications and proxy meetings
- Strong knowledge of grammar and English language
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Equipment Requirements
* Windows 10 or 11 operating system
- USB headsets (no wireless)
- Dual monitors (optional)
- Ability to come off mute when called on
- Materials open and available on the current example being shared
- Participating in the chat when asked to complete a task
- Internet speed: 50 download/10 upload
Pay and Benefits
* Competitive hourly rate: $20.00
- Comprehensive benefits package, including:
+ Medical, dental, and vision insurance + Critical Illness, Accident, and Hospital insurance + 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability insurance + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment
* This is a fully remote position, allowing you to work from the comfort of your own home
- Collaborate with team members and clients through video conferencing and phone calls
- Access to arenaflex's online platform and tools to manage your work and communicate with colleagues
Application Deadline
* Applications will be accepted until December 25, 2024 If you're a motivated and customer-focused individual with a strong background in call center and customer service, we want to hear from you! Apply now to join our National Campaigns Unit team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply for this job