Technical Customer Success Associate/Manager – Healthcare IT at arenaflex

Join arenaflex, a pioneering medical AI startup, as a Technical Customer Success Associate/Manager and play a pivotal role in revolutionizing the healthcare industry with cutting-edge technology. arenaflex is a trailblazer in medical AI, with a proven track record of innovation and excellence. Our flagship product, SwiftMR, has garnered international recognition for its unparalleled deep learning technology in MR image reconstruction, consecutively winning the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. As a Technical Customer Success Associate/Manager at arenaflex, you will be part of a dynamic team that is dedicated to ensuring the seamless integration and maximum value realization of SwiftMR, our cloud-based MRI reconstruction software, for healthcare clients. This role involves working closely with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. Your technical expertise and customer-focused approach will be instrumental in delivering a positive SwiftMR experience from setup to ongoing support. About arenaflex arenaflex is a medical AI startup founded in October 2018, based in Seoul, Korea. We are committed to improving patient experience and institutional efficiency in areas where productivity is limiting clinical value. Our recent acquisition of AI-robotics-based startup, Artiq, has further solidified our unique market position of diagnostic efficiency and our monopoly of top-notch talents in AI and robotics. Artiq brings to arenaflex a new product, AIIV, a venipuncture automation robot, which is set to undergo clinical trials in summer 2024 in Korea, with a commercial launch targeted for the end of 2024. Roles & Responsibilities As a Technical Customer Success Associate/Manager at arenaflex, you will be responsible for:

Technical Implementation (50%)

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs • Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity • Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)

• Act as the primary technical resource for clients, providing application support and resolving technical issues • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results Qualifications To be successful in this role, you will need: • 5+ years in a technical or application support role within healthcare IT • Proficiency with TCP/IP networking and DICOM networking • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users Preferred Experiences (Nice to Have) • 10+ years in a technical or application support role within healthcare IT • Those with proven competencies may be promoted to an Technical Customer Success Manager job title upon final offer • Experience implementing radiology AI software in hospital settings • Fluent in Korean Work Conditions and Environment • Work type: Full-time • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work from home, with occasional business travel • Collaborate with team members around the country and the world Hiring Process • Screening • Competency-based interview (Hiring manager) • Competency-based interview • Culture-fit Interview • Onboarding If you are a motivated and experienced professional with a passion for healthcare IT and a customer-focused approach, we encourage you to apply for this exciting opportunity to join arenaflex as a Technical Customer Success Associate/Manager. Apply for this job