Client Scheduling Associate
Veritext Legal Solutions is the global leader in technology-enabled court reporting services and litigation support solutions. The Client Scheduling Associate will be responsible for scheduling meetings and depositions, responding to inquiries, and providing clients with exceptional service and state-of-the-art products.
Responsibilities
- Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
- Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
- Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
- Confirm assignments for the next business day
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
- Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution
Skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be able to multi-task
Benefits
- Comprehensive medical, dental and vision insurance
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
Company Overview