[Remote] Customer Support Specialist I
Note: The job is a remote job and is open to candidates in USA. SQUIRE is a leading business management system for barbers and shop owners. The Customer Support Specialist I serves as the first point of contact for customers, providing assistance and troubleshooting to help them succeed on the SQUIRE platform.
Responsibilities
- Respond promptly to customer inquiries through chat, email, and phone
- Troubleshoot and resolve common technical and account-related issues
- Escalate complex cases to Tier II or other departments as needed
- Maintain accurate and detailed records of customer interactions and resolutions
- Develop a strong understanding of SQUIRE’s products and services to provide effective support
- Deliver excellent service by ensuring a positive and professional customer experience
- Identify recurring issues and share feedback with the team to improve processes
- Contribute to maintaining and updating internal knowledge base articles
Skills
- 1+ years of technical support experience
- Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems
- An outside-the-box thinker and problem solver, able to diagnose problems even when there isn't a manual
- Ability to work 40 hour work-week
- Excellent oral and written communication skills
- Understanding of Payment Processing and Payment devices
- Flexibility to work weekends/evenings
Benefits
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
Company Overview