Technical Support
Quadax, Inc. is seeking a Technical Support professional to join their EDI Application Tech team. The role involves providing second-level support for clients and scripting claim data transformations to ensure compliance with payer requirements.
Responsibilities
- Script medical billing converts and edits via proprietary scripting language in order to ensure claims meet all payer requirements
- Provide second-level software support for EDI clients and staff
- Research network issues, program errors, and Windows errors relating to Xpeditor Server performance
- Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases
- Map client claim files in order to load into Xpeditor
- Establish custom edits/converts using Xpressbiller software
- Modify Xpeditor Reports per client requests
- Assist with identifying product shortcomings and possible enhancements
- Other duties as assigned
Skills
- Experience providing technical support in a professional environment required
- Must have experience using a ticketing system - ServiceNow a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast paced environment
- Strong attention to detail - working with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
- Associate's degree preferred
- Experience with some sort of scripting language preferred
- Knowledge of EDI a plus
Company Overview
Company H1B Sponsorship