Experienced Customer Service Coordinator – Remote Customer Support Role

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a leading sales and marketing powerhouse behind the most recognized and proven brands in the United States and Canada. As an Experienced Customer Service Coordinator, you will be the face of arenaflex, providing top-notch support to our clients and customers, and helping us drive business growth through innovative solutions.

About arenaflex

arenaflex is a dynamic organization that offers flexible services to maximize efficiency. With a talent pool of experts and cutting-edge technology, we build data-driven, reach-based, and relationship-driven strategies to execute our clients' goals. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a collaborative and supportive environment that fosters growth, learning, and innovation.

Responsibilities

As an Experienced Customer Service Coordinator, you will be responsible for:

• Receiving and resolving customer issues in a professional and timely manner
• Communicating with internal and external stakeholders to resolve issues and provide solutions
• Updating customer information and order status in our systems
• Reviewing dashboards for alerts and taking proactive steps to resolve issues
• Escalating unresolved issues to senior team members or supervisors as needed
• Performing resolution procedures outlined in our static help file
• Investigating rules engine failures and determining the best course of action
• Maintaining client and customer criteria for handling orders
• Updating and maintaining current information on prices and ensuring Sales Data Coordinator is notified in a timely manner
• Filing documents according to arenaflex policy
• Maintaining excellent working relationships with customers, clients, and colleagues
• Assisting with Customer Replenishment (CRP/VMI) and managing inventory data, entering orders in Becton Schantz, and sending to customers
• Performing special assignments for the company and/or branch and/or department as needed
• Meeting physical requirements and other duties as assigned

Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED
• An Associate Degree or formal customer service training
• Two years of business process solutions, customer service, and/or administrative experience
• One year of food broker experience preferred
• Strong interpersonal, organizational, and administrative skills
• Effective communication and problem-solving skills
• Proficiency in MS Office (Word, Excel, and Outlook)
• Proficiency in data/order entry and software
• Possession of Becton System technical skills
• Ability to type a minimum of 60 wpm

Work Environment and Culture

As a remote customer service coordinator, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. However, you will be required to adhere to a hybrid work schedule, working from home on Mondays and Fridays and in the office from Tuesday through Thursday. Our office environment is collaborative and supportive, with a focus on teamwork, innovation, and customer satisfaction.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a customer service coordinator, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales, and marketing
• Participate in training programs and workshops to enhance your performance
• Collaborate with senior team members and supervisors to resolve complex issues and develop solutions
• Contribute to the development of new processes and procedures to improve customer satisfaction and business growth

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $24,000.00 - $30,000.00, depending on your qualifications and experience. In addition to a comprehensive compensation package, you will also enjoy:

• Flexible work arrangements and remote work options
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools to enhance your productivity and efficiency

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. Apply for this job