Experienced Customer Service Representative – Sleep Therapy Inbound Call Center

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' expectations. As a dedicated Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and support. If you're passionate about providing outstanding customer service, have a strong work ethic, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to quality, customer care, and community involvement, we strive to make a positive impact on the lives of our patients and their families. Our team of dedicated professionals shares a common goal: to provide exceptional service, products, and support that exceed our patients' expectations.

Overview and Responsibilities

We're seeking a highly motivated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll be responsible for providing exceptional customer service to our patients, ensuring accurate and timely processing of orders, and maintaining a high level of product knowledge.

Key Responsibilities:

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Self-motivation, organized, time-management, and deductive problem-solving skills

Skills and Competencies:

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our dedicated team. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Compensation, Perks, and Benefits:

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training programs, mentorship opportunities, and professional development resources to support your growth and success.

How to Apply:

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job