[Remote] J-051168 Customer Support Consultant - Bilingual (French & English)
Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in the veterinary diagnostics industry, and they are seeking a Bilingual Customer Support Consultant to serve as a crucial link between the company and its customers. This role involves resolving customer inquiries, providing lab test results, and ensuring excellent customer service in a fast-paced, virtual environment.
Responsibilities
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and quickly and effectively resolve issues
- Provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
Skills
- Fluent in both French and English
- Highly motivated and goal-oriented
- Strong collaborator
- Proven track record of providing extraordinary customer service
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Strong computer and technical skills
- Master problem solver with fine attention to detail
- Strong organizational skills in a multi-tasking environment
- Ability to learn quickly and apply skills and abilities to a variety of customer interactions
- Superb listening and communication (verbal and written) skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Ability to be on the phone for 8 hours a day in a quiet workspace or office
- Availability by telephone, voicemail, email, and Teams Microsoft messaging during scheduled business hours
- High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
- Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
- Reliable and dependable attendance
- Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience
Benefits
- Eligible for annual bonus
- Health / Dental / Vision Benefits
Company Overview