[Remote] Property Adjuster - Coordinated Contents

Note: The job is a remote job and is open to candidates in USA. Allstate is a company focused on protecting families and their belongings. The Coordinated Property Adjuster will provide exceptional service to policyholders by handling escalated claims with complex contents and ensuring customers receive the highest level of support.

Responsibilities

• Handle escalated claims files that have complex contents or additional living expense damages
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
• Negotiate claim settlements with customers in accordance with business unit standard methodologies
• Coordinate with structure adjusters to ensure holistic handling of the claim file
• Use data and analytics to tell a story and influence decision making
• Performing detailed reviews of damage and interpreting policies to determine coverage
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment
• Keep a clear record of your work in a claims system that you will be trained in
• Ensure timely and accurate documentation is completed as you work on each claim

Skills

• Required to have a valid driver's license
• Residency within the posted locations are mandatory for this role
• Reside in Chicago, IL, Baton Rouge, LA, Missouri, Minnesota, Wisconsin, Iowa, Arkansas, Oklahoma, Kansas, or Nebraska
• Have prior experience using estimating software like Xactimate for complex contents estimating
• Value providing an effortless customer service experience
• Enjoy the ability to work independently starting your day from home
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication – both written and verbal

Benefits

• Time off
• Healthcare
• Retirement
• 401K/pension
• Education reimbursement
• Programs to help you balance work with the rest of your life

Company Overview