[Remote] Implementation Coordinator
Note: The job is a remote job and is open to candidates in USA. Mappedin is a global leader in indoor mapping and spatial data management, providing innovative solutions for enhancing indoor experiences. The Implementation Coordinator will work closely with the Customer Implementation Team to interpret and digitize floorplans into user-friendly maps, ensuring quality and timely delivery for various enterprise clients.
Responsibilities
- Work with architectural plans to understand and digitize various types of indoor venues, focusing on Mappedin’s enterprise business
- Assist with map digitization efforts, following Mappedin’s design practices to create simplified, user-friendly indoor maps from architectural drawings
- Collaborate with Project Managers to create new venues, support data entry, and implement product integrations and theming
- Take ownership of the Quality Assurance process, continuously seeking improvements to tools and workflows
- Oversee the work completed by Mappedin’s Mapping Team (off-shore and in house) to ensure the quality of mapping is of utmost quality
- Support the delivery of new client implementations, ensuring timelines and deliverables are met
- Assist with ongoing legacy map updates and support ad hoc enterprise project requests including the creation of demos for potential customers
- Become an expert on Mappedin’s suite of products and ongoing projects, enabling successful customer onboarding
- Lead smaller accounts and projects from Kick-Off to Launch, ensuring successful outcomes
- Support on-site work and delivery as outlined in the signed Order Form
- Support international accounts across different time zones
- Flexibility to travel for client needs and on-site work
Skills
- Great attention to detail and organizational skills
- Friendly attitude, quick learner, and ability to manage time effectively to meet deadlines
- Experience with CAD-editing software (AutoCAD) is a plus, but not required
- Proficiency in Adobe software, especially Illustrator, is preferred
- Interest or experience in architecture or urban planning is beneficial
Benefits
- 20 days of paid vacation, available from your first day
- Comprehensive benefits from Day 1
- Home office support: $550 stipend in your first year
Company Overview