[Remote] Call Center Scheduler- Remote
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit, and they are seeking a Call Center Scheduler. The role involves answering patient scheduling calls, managing appointments, and providing exceptional customer service in a remote work environment.
Responsibilities
- Answer inbound patient scheduling calls and address concerns to meet department service level goals
- Schedule, reschedule, and cancel patient appointments accurately following established protocols
- Collect and enter patient demographic and insurance information with precision
- Utilize multiple software systems while maintaining effective communication with patients
- Provide exceptional customer service and escalate issues to management as necessary
Skills
- High School Diploma required; Associate or Bachelor's degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- One year of related experience in a medical setting, with knowledge of insurance verification and prior authorizations preferred
- Proficient computer skills, including knowledge of Windows Office programs
- Ability to type a minimum of 25 words per minute
- Previous experience in a healthcare-related role
- Knowledge of medical scheduling practices
Benefits
- 401k
- PTO
- Medical
- Dental
- Vision
- Tuition reimbursement
Company Overview