[Remote] Class 05/11 Scheduling Escalation & Reschedule Advisor
Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team, crucial for managing scheduling conflicts and ensuring a seamless rescheduling process for our customers.
Responsibilities
- Address and resolve scheduling conflicts promptly and efficiently
- Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions
- Coordinate and manage the rescheduling process, ensuring minimal disruption to customers
- Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues
- Maintain accurate records of all scheduling interactions and resolutions in the system
- Work closely with other departments to ensure a smooth scheduling process and address any systemic issues
- Identify areas for improvement in the scheduling process and suggest enhancements
Skills
- Previous experience in a customer service or scheduling role, preferably in a fast-paced environment
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
- Excellent verbal and written communication skills
- Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- High attention to detail and organizational skills
- Customer-focused with a positive attitude
- Ability to remain calm under pressure
- Proactive and self-motivated
- Additional $1.00 per hour for bi-lingual Spanish/English speakers
- Dual monitors preferred but not required
Benefits
- Additional $1.00 per hour for bi-lingual Spanish/English speakers.
- Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT
Company Overview
Company H1B Sponsorship