Human-Centered Design Lead

Technical Solutions and Maintenance, Inc.

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Human-Centered Design Lead

Title: Human-Centered Design Lead

Location: Remote, with occasional travel for meetings

Salary: Commensurate with experience.

Job Description

The Human-Centered Design Lead must have deep expertise in User Experience/ Human-Centered Design with strong leadership and communication skills to guide projects from user research through ideation, prototyping, and iterative delivery, aligning solutions with USDA program goals in a fast-paced agile delivery environment.

• Lead Comprehensive User Research: Plan and execute qualitative and quantitative research (interviews, surveys, usability testing) to deeply understand stakeholder needs across programs, ensuring insights drive design decisions.
• Develop Service Design Artifacts: Create and maintain user journey maps, service blueprints, personas, and workflow diagrams that align with Palantir ontology-driven workflows and modernization objectives.
• Accessibility and Compliance Expertise: Ensure all designs meet Section 508 and WCAG standards, embedding accessibility principles into prototypes and final deliverables for inclusive user experiences.
• Facilitate Co-Creation and Stakeholder Alignment: Lead collaborative design workshops and ideation sessions with cross-functional teams (business units, Palantir platform teams) to validate concepts and prioritize features.
• Drive Iterative Design in Agile Delivery: Champion rapid prototyping, usability testing, and continuous feedback loops within an agile framework to deliver user-centered solutions that adapt to evolving program goals.

Experience Requirements

• 10 years� experience executive level leadership
• Excellent verbal and written communication skills, including the ability to explain technologies and technical business concepts to multiple audiences.
• Establish and maintain effective business unit relationships.

About TSM, Inc.: TSM serves many customers in the Government and private sector. Most of these projects are long-term and involve cutting edge technologies. The prospect of working for reputable client organizations on the latest technologies in a friendly work environment helps us attract and retain top-quality seasoned professionals who are technically strong.

TSM�s flexible benefits allow staff to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help staff balance their personal and professional lives. CareFirst Health Insurance, Companion Vision and Dental Insurance, and Life/Accident/Disability insurance options through Hartford Group give our employees options and comprehensive coverage while keeping out of pocket costs low. TSM offers retirement and savings through the Nationwide 401(k) plan. TSM believes in investing in our employees and offers a tuition reimbursement plan, provides an employee assistance program, and professional development program to help our employees reach the next level.

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