Discrepancy Specialist

Join Us in Shaping the Future at Ford Credit Canada! Ford Credit is a leading automotive financial services company, providing dealer and customer financing to support the sale of Ford Motor Company products worldwide. With over 5,000 employees and 65 years of success, we're more than just financing cars, we're driving innovation in the automotive industry. Join our team of passionate individuals who are redefining auto financing and embracing a future of electric, connected, and personalized mobility. We're seeking ambitious university or automotive college graduates eager to launch their careers in automotive finance and become future leaders at Ford Credit. In this position…

This role is a critical function within Ford Credit Canada’s Funding team. It requires a blend of operational precision, exceptional dealer-service skills, excellent communication skills and a proactive mindset focused on continuous process improvement.

Responsibilities

What you'll do...

This position may include, but not limited to, the following tasks

• Discounting (training will be provided).
• Discount all offerings in compliance with provincial consumer protection legislation and procedural requirements.
• Ensure new business imaging requirements are met and monitored according to procedural requirements.
• All required contract documentation to be compliant as required by procedure and discounted as required.
• Process all contracts on a daily basis before end of day balancing.
• Provide outstanding dealer service ensuring proper phone etiquette and professional communication with our dealers.
• Review discrepant complex contracts and assist FCGBC team in resolution.
• Contact dealers to effectively review multiple discrepant contracts for immediate corrective action.
• Effectively manage dealer requests in a timely fashion.
• Keep management informed of any backlogs, relief problems, or departmental problems.
• Actively participate in department/team meetings to help promote a positive environment.
• Maintain a positive working relationship with peers and supervision; accepting instruction and assignments; assisting others to accomplish work group objectives.
• Support a culture which ensures a sales mindset is maintained in the Business Centre.
• Ensure procedural compliance in order to achieve "Effective Control" ratings on all Modular Control Review Programs (MCRP), Daily Review Guide (DRG) and GAO audits.
• Utilize Degreed as a platform for personal and professional growth.
• Support diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals.
• Demonstrate corporate citizenship by participating in team and community events.
• Embrace initiatives related to Ford OS Behaviours with focus on process improvement – continuous mindset of waste elimination.

Qualifications

You'll have...

• Education: Highschool Diploma
• Basic knowledge of collections, technology, and customer service.
• Effective multi-tasking and detail oriented.
• Understanding of credit operations and processes.
• Must be available to work a flexible schedule Monday – Friday, up to 6:00PM EST.

Even better, you may have...

• Bilingual (French/English) is preferred.
• Demonstrated relationship management skills.
• Good communication skills, oral and written.
• High level of interpersonal skills to work effectively with others.
• Efficient time management, organizational and follow-up skills.
• Proficient PC Skills (i.e., Word, Excel, PowerPoint, Outlook).

This posting is for an existing vacancy within our team.

The expected annual salary for this Ford Credit Canada position is $45,760.00 - $53,872.00 and individuals may also be eligible to participate in our quarterly Flexible Bonus Rewards program.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

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