[Remote] Client Experience Coordinator
Note: The job is a remote job and is open to candidates in USA. Acquisition is a company focused on enhancing client experiences, and they are seeking a Client Experience Coordinator to support the Client Growth team. This role involves managing scheduling, logistics, and CRM hygiene to ensure smooth operations and high standards of professionalism in client interactions.
Responsibilities
- Own all scheduling execution for CGA sessions, including Discovery Calls, Welcome Calls, and account management sessions
- Manage CGA calendars end-to-end, including availability, confirmations, reschedules, and follow-ups with unresponsive clients
- Collect and track client pre-work, intake forms, and required inputs; flag at-risk or unresponsive clients in HubSpot
- Maintain accurate client records in HubSpot, including logging all interactions, updating statuses, and monitoring the float pool
- Identify and escalate client risk signals immediately, support post-call follow-ups, and coordinate re-ascension logistics
Skills
- Exceptional written communication; clear, concise, and on-brand with minimal oversight
- Strong organization and follow-through; manages high task volume without drop-off
- CRM proficiency; comfortable in HubSpot or similar systems with high data accuracy
- High attention to detail; catches errors before they impact clients or team
- Strong escalation judgment; understands role boundaries and flags issues immediately
Benefits
- Flexible Unlimited Paid Time Off and Company-wide Holidays
- Employer sponsored Medical, Dental, & Vision plans
- $1,950 annual Employer HSA contribution
- FSA options including dependent care
- Employee assistance program and mental health resources
- Employer match program for 401(k), eligible for both Traditional and Roth accounts
- $1,200 annual wellness reimbursement through JOON https://joon.io/ that supports health, family care, pet care, fitness, and more!
- For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
Company Overview