Vacant Missing Bills Analyst
Conservice is dedicated to managing clients’ utilities, and they are seeking a Vacant Missing Bills Analyst to ensure timely receipt of expected vacant bills. The role involves investigating missing bills, communicating with utility providers, and assisting in recovering any missing bills.
Responsibilities
- Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
- Ensure Conservice is receiving expected bills for vacant units
- Communicate with utility providers through phone calls and emails
- Engage in some written client communication for diverse purposes
- Confirm mailing addresses and account details
- Recover any missing vacant bills
- Assist in recovering all missing bills in billing history
- Prevent late fees and utility disconnects where possible
Skills
- Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
- Ensure Conservice is receiving expected bills for vacant units
- Communicate with utility providers through phone calls and emails
- Engage in some written client communication for diverse purposes
- Confirm mailing addresses and account details
- Recover any missing vacant bills
- Assist in recovering all missing bills in billing history
- Prevent late fees and utility disconnects where possible
- Clear and professional written and verbal communication
- Attention to detail
- Able to quickly learn and adapt to new computer software
- Self-motivated to find the 'why' behind the problem
- Interested in exceeding expectations
- Prioritize time effectively to complete workload and achieve goals
Benefits
- Potential for Performance-based Bonus
Company Overview