Experienced Journeyman Customer Service and Tech Support – IT Support Specialist

At arenaflex, we are dedicated to providing cutting-edge technologies and professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness. As a leading provider of innovative solutions, we are seeking an experienced Journeyman Customer Service and Tech Support to join our team in San Rita, Guam.

About arenaflex

arenaflex is a subsidiary of arenaflex Corporation, exclusively focused on bringing the broad range of arenaflex technologies to the US Federal government and its partners. With a strong presence in the industry, we are committed to delivering exceptional customer service and support to our clients.

A Day in the Life of a Journeyman Customer Service and Tech Support

As a Journeyman Customer Service and Tech Support, you will play a critical role in ensuring that our Help Desk operates as a highly professional service that meets the needs of our customers. Your responsibilities will include:

• Following procedures and process requests for assistance from users in a pleasant and professional manner
• Ensuring that requests for assistance are properly logged, assigned, and responded to in a timely manner and according to procedures
• Ensuring log entries of user contacts provide information on faults and problems
• Following agreed procedures, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls
• Documenting any findings on the call log
• Establishing and maintaining change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures
• Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support
• Also includes end devices support such as cellular phones, tablets, iPhones, and iPads as well as multi-functional devices

What We Are Looking For

We are seeking an individual who possesses excellent communication skills, has the ability to logically and quickly break down problems to achieve resolution, is customer service-oriented, and can explain complex technical issues in a clear and understandable way to the customer. If you are a team player who shows patience in dealing with difficult customers, we encourage you to apply.

Essential Qualifications

* CompTIA Security+ Certification

• High School Diploma
• 2 or more years of experience in related IT technical field
• Ability to keep up with technical innovations and IT trends
• Exceptional interpersonal and communication skills

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to remain in a stationary position and operate a computer for extended periods
• Occasional ability to move or transport items up to 50 pounds
• Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety
• Manage multiple tasks, prioritize, and maintain focus in dynamic environments
• Demonstrate strong problem-solving, critical thinking, and analytical skills
• Maintain consistent attendance, punctuality, and high professional standards

Security Clearance

Must be a US Citizen and have the ability to obtain and maintain a DoD Secret Security Clearance. Security Clearance not required at the time of hire.

What We Offer

* Competitive health care plans with savings accounts

• Dental and vision plans
• 401k with 100% company match up to 6%, with immediate vesting on company match
• Life and disability insurance
• Learning Management System with robust offerings
• Tuition Reimbursement Program
• Flexible hybrid and remote working arrangements where possible
• 13 paid holidays per year
• Veterans' focused Employee Resources Group with regular educational sessions and communications
• Leadership Development Program with multiple learning options

Why Join arenaflex?

At arenaflex, we prioritize a secure and thorough hiring process. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and opportunities for growth and development, and we are proud to be an Equal Employment Opportunity Employer.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Note

arenaflex is an Equal Employment Opportunity Employer. We comply with all applicable federal anti-discrimination laws and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability, you may use the following email address, [[email protected]](mailto:[email protected]) and/or phone number (703) 264-5600 to contact us about your interest in employment with arenaflex. Apply for this job