Experienced Bilingual Korean Customer Support Specialist - ON SITE (Pittsburgh, PA)

At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, BlinkRx and Quick Save, are transforming the way patients access critical medications, and we're looking for a talented Bilingual Korean Customer Support Specialist to join our team in Pittsburgh, PA. About arenaflex arenaflex is a rapidly growing healthcare technology company that's passionate about making a difference in people's lives. Our mission is to provide patients with transparent low prices, free home delivery, and world-class support, making it easier for them to access the medications they need. With a collaborative team of builders and operators, we're inventing new ways of working in an industry that's historically resistant to innovation. Responsibilities As a Bilingual Korean Customer Support Specialist, you'll play a critical role in providing top-notch patient care and resolving routine and new issues with patients, doctors, and insurers. Your responsibilities will include: * Receiving inbound phone calls to resolve issues and provide patient care * Providing accurate support for pharma programs and triaging to appropriate teams when required * Meeting and exceeding structured performance targets * Documenting all call information and data discovery according to operating procedures * Utilizing Knowledge Base materials to resolve inquiries * Maintaining confidentiality of patient and proprietary information * Developing a working knowledge of company-related security and privacy practices * Participating in continued education on product changes, new features, and product launches * Sharing feedback with management to improve the patient experience Requirements To succeed in this role, you'll need: * Bilingual Korean required, with a strong command of the English language * High school diploma or GED required, Bachelor's degree strongly preferred * Customer service or inbound call center experience required * Healthcare, pharmacy, or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software Location/Hours This is a full-time position, on-site in Pittsburgh, PA. You'll be available to work Monday-Friday across various shifts, including: * 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm * OR open for availability for 4-day 10-hour shifts from 10am-8 pm * Availability for rotating Saturday shifts 9am-5pm * Scheduling flexibility, as your schedule may change over time according to business needs Benefits As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking Why Join Us At arenaflex, we're not just building a company – we're building a community. We're a relentlessly learning, constantly curious, and aggressively collaborative team dedicated to inventing new ways to improve the lives of our customers. If you're passionate about making a difference in people's lives and want to be part of a dynamic and innovative team, we encourage you to apply. Equal Opportunity Employer arenaflex is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're ready to join a team that's changing the face of healthcare, apply now to become a Bilingual Korean Customer Support Specialist at arenaflex in Pittsburgh, PA.

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