Experienced FBS Product Analyst Customer Retention – Insurance Industry Expertise
At arenaflex, we're on a mission to revolutionize the insurance industry with innovative solutions that prioritize customer satisfaction and retention. As a key member of our team, you'll play a vital role in driving business growth and success by analyzing data, developing strategies, and implementing initiatives that foster long-term customer relationships.
About arenaflex
arenaflex is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. With a strong 55-year heritage and deep industry expertise, we're trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations. Our purpose is to unleash human energy through technology for an inclusive and sustainable future.
Job Summary
We're seeking an experienced FBS Product Analyst Customer Retention to join our team in México. As a key member of our customer retention team, you'll be responsible for obtaining and evaluating data that supports customer retention initiatives. You'll analyze information using data and support the retention leader in creating monthly retention report outs.
Responsibilities
- Obtain and evaluate data that supports customer retention initiatives - Analyze information using data and support the retention leader in creating monthly retention report outs - Develop and implement strategies to improve customer retention and satisfaction - Collaborate with cross-functional teams to identify areas for improvement and develop solutions - Conduct market research to stay up-to-date on industry trends and competitor activity - Develop and maintain a deep understanding of arenaflex's products and services - Provide data-driven insights and recommendations to inform business decisions - Develop and maintain relationships with key stakeholders, including customers, agents, and internal teams
Requirements
- Fluency in English - Minimum required work experience: 3 to 6 years - Bachelor's degree in Analytics or a related field - Experience in customer retention processes - Experience in insurance companies is a plus - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks and projects - Proficiency in data analysis and reporting tools, such as Power BI, Excel, and PowerPoint
Other Critical Skills
- Data Analytics: Intermediate - Customer Experience: Intermediate - Retention Reporting: Intermediate - Communication: Intermediate
Software / Tool Skills
- Power BI: Intermediate (4-6 Years) - Excel: Intermediate (4-6 Years) - PowerPoint: Intermediate (4-6 Years)
Benefits
This position comes with a competitive compensation and benefits package, including: - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements (remote and/or office-based) - Dynamic and inclusive work culture within a globally renowned group - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development
Why Join arenaflex?
- Collaborate with a talented team of professionals who share your passion for innovation and customer satisfaction - Develop your skills and expertise through ongoing training and development opportunities - Contribute to the success of a global leader in the insurance industry - Enjoy a dynamic and inclusive work culture that values diversity and inclusion - Take advantage of flexible work arrangements and a comprehensive benefits package
How to Apply
If you're a motivated and experienced professional with a passion for customer retention and insurance industry expertise, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job