Administrative Assistant – (Remote in the Mountain, Central & Eastern U.S. Regions)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary

The Administrative Assistant provides comprehensive administrative and operational support to individuals, teams, or departments within the organization. This role is responsible for coordinating day-to-day activities, managing data and documentation, supporting claims-related processes, and ensuring efficient communication across stakeholders. The ideal candidate is a highly organized, detail-oriented professional who thrives in a fast-paced, collaborative environment. This individual manages multiple priorities seamlessly while exercising sound judgment and upholding the highest standards of professionalism and confidentiality.

Job Responsibilities

• Provide administrative support, including scheduling meetings, preparing agendas and meeting minutes, and assisting with presentations as needed.
• Maintain and organize files, databases, and records to ensure accuracy along with validating invoices.
• Format and distribute reports, presentations, and communications.
• Prepare quality audits within the Excel speadsheets.
• Ensure accuracy and completeness of all data entry and documentation.
• Enter new claims into the tracking system, ensuring accurate input of demographic, provider, and claim details.
• Monitor and manage claims throughout the review process, tracking status and ensuring timely progression.
• Investigate, resolve, or escalate claim-related issues as appropriate.
• Collaborate with peer reviewers, Medical Directors, and internal teams to support claims processing.
• Serve as a liaison between internal teams and external stakeholders as needed.
• Support multiple projects simultaneously, adjusting priorities as needed in a fast-paced environment.
• Track project-related issues through to resolution and provide updates as needed.
• Collaborate with team members to balance workload and ensure deadlines are met.
• Maintain Excel spreadsheets to track and manage workflows and projects.
• Demonstrate professionalism, strong attention to detail, and effective proofreading skills in all work.
• Adhere to all corporate policies, including HIPAA Privacy and Security requirements.
• Maintain reliable internet access and availability during standard business hours to support remote work requirements.

Required Qualifications, Knowledge, and Experience 

• High school diploma required, along with a minimum of 2 years of experience in an administrative assistant role and/or basic project management support. An associate or bachelor’s degree is preferred, but not required.
• Proofreading skills with the ability to review documents for accuracy, clarity, and professionalism..
• Effective communication and collaboration skills, with the ability to compose clear, grammatically correct, and professional email communications for clients and internal stakeholders.
• Strong problem-solving and critical-thinking skills, with the ability to exercise sound judgment and discretion in handling day-to-day responsibilities.
• Proficiency with computer systems and software, including Microsoft Office Suite applications such as Word, Outlook, Excel, PowerPoint, and Teams, as well as intranet platforms and tools such as SharePoint, OneDrive, Lists, and PDF software including Adobe and/or Kofax. 

Preferred Qualifications

• Knowledge of medical terminology preferred.
• Ability to provide courteous, professional, and service-oriented support to clients and internal team members
• Ability to identify issues or concerns and communicate them effectively to the appropriate team members and supervisor, as needed.
• Active listening and strong organizational skills, with a high level of attention to details.
• Demonstrated ability to work independently with minimal supervision. 

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role ranges from $21.00 to $26.50 per hour.

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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