Dispatch Support Specialist
Clarion Home Services Group is seeking a Dispatch Support Specialist to manage the daily logistics of our field technicians. This role is central to our operations, ensuring that HVAC, plumbing, and electrical service calls are matched with the right technician based on priority and location.
Please note that we are exclusively seeking candidates for full-time employment; part-time shifts are not available for this role.
- Schedule: Standard daytime hours.
- Availability: Candidates must be available to work rotating Saturdays as part of their regular full-time schedule.
- Growth Opportunities & Fantastic fun work culture
- Strong Benefits Package (start on the 1st of the month following hire date):
- Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
- Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
- Employee Assistance Program (EAP)
- Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
- 401k with Company Match!
- Professional and Personal Development, Including Continued Education Assistance
- Paid Time Off and 9 Paid Holidays
- Compensation: $19-$22/hr
- Coordinate and dispatch service calls based on urgency and technician specialty.
- Maintain constant communication with field technicians, service managers, and customers to provide status updates.
- Strategically plan the following day's schedule with field supervisors to ensure maximum efficiency.
- Facilitate communication between technicians and vendors for complex or multi-stage jobs.
- Resolve customer concerns promptly and provide backup support for incoming service calls.
- Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress.
- 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical).
- 2+ years of experience in a customer-facing role.
- Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus.
- Strong verbal and written skills with the ability to manage high-demand peak seasons.
- High School Diploma or GED required.