Implementation Scientist
Do you have a passion to be at the heart of diagnostic innovation?
Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist on the east coast in North America (NORAM).
We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally.
Your Mission
As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.
Reporting to the NORAM Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination.
The value add
- Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
- Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
- Coordinate technical and executive stakeholders at all levels both internally and externally
- Provide all onboarding support & technical training throughout the customer-defined NGS workflow
- Drive customer satisfaction through first routine run, and support ongoing application training