[Remote] Seasonal Live Services Agent
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a leading home services platform that is transforming the industry with innovative technology and solutions. They are seeking a Seasonal Live Services Agent I to provide exceptional customer experiences by addressing customer needs, booking services, and building strong relationships. This role requires a customer-centric approach and the ability to solve problems effectively while meeting performance targets.
Responsibilities
- Speak with customers over the phone, fully addressing their needs from start to finish
- Maintain a consistently empathic and supportive tone in all interactions
- Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership
- Find creative solutions for customer issues, utilizing a network of service partners
- Guide customers through potential solutions to find the best match for them
- Book services and ensure completion/satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators
- Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction
- Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions
Skills
- Proven customer support, client service, or direct client-facing experience and skill
- Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires
- Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed
- Familiarity with CRM systems and practices
- Customer-oriented, with an ability to adapt and respond to different personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Must have a general understanding of Internal Admin Portal
- Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
- Bonus points if you have experience in the home services space
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Company Overview