[Remote] Inbound Pro Success Representative
Note: The job is a remote job and is open to candidates in USA. Angi is a company focused on connecting homeowners with reliable professionals for home services. They are seeking an Inbound Pro Success Representative to manage inbound calls from pros, diagnose their issues, and provide solutions to ensure long-term partnerships.
Responsibilities
- Manage a high volume of inbound calls from Pros looking to cancel or reduce their advertising spend
- Use active listening to uncover the 'why' behind the request and demonstrate the platform's value
- Confidently handle objections regarding lead quality, pricing, and performance to secure a 're-close.'
- Partner with Account Management and Support teams to resolve technical or billing roadblocks
- Accurately track save reasons and outcomes in the CRM to help leadership identify market trends and risks
- Refine 're-selling' techniques based on real-time coaching and evolving industry trends
Skills
- Experience navigating and maintaining data integrity within a CRM (e.g., Salesforce) to track customer lifecycles
- Comfort using cloud-based telephony systems in a high-volume, fast-paced inbound environment
- Ability to quickly learn and explain digital advertising metrics and platform tools to non-technical users
- 1-3 years of relevant experience, ideally featuring a combination of high-volume sales and revenue retention where you were responsible for protecting a book of business
- Strategic Communicator: You possess the ability to think on your feet and deliver creative, high-impact solutions while navigating complex conversations under pressure
- Advanced De-escalation: You can maintain a calm, tactful, and professional demeanor even when dealing with highly frustrated customers, turning tense interactions into productive partnerships
- Goal Oriented: You are motivated by a relentless drive to meet and exceed 'Save Rate' metrics and monthly retention targets to help the team win
- High Coachability: You demonstrate a consistent desire to take immediate, constructive feedback and apply it effectively to improve the outcome of your very next call
Benefits
- Full medical, dental, and vision package to fit your needs
- Company Equity Program
- Pet discount plans & retirement plan with company match (401K)
- Generous PTO including sick personal, vacation, volunteer time and paid holidays
- Work/life balance (This role is 40 hours a week, Monday-Friday)
- Technical equipment (i.e. laptop) provided
Company Overview