Customer Service Level 2 Agent
The North Carolina Department of Revenue is dedicated to excellence in tax administration and is seeking a Customer Service Level 2 Agent. This role involves assisting taxpayers by providing excellent service and educating them on compliance with North Carolina's Revenue Laws.
Responsibilities
- Consistently answer incoming calls via a high-volume telephone queue
- Resolve incoming correspondence via written letters or email
- Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
- Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Skills
- Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
- One year work experience preferably in an accounting-related environment
- Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
- Experience with the use of a computer and proficiency in word processing
- Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
- Candidates must meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification
- This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview