RN - Nurse Advice Call Center

Location: Commerce Place 

Category: Registered Nurse

Department: Nurse Advice  

Job Type: Per Diem

Work Shift: Various Shifts 

Union Name: MNA Everett

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency. 

Job Summary: Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. 

This position is primarily remote. There will be a period of on-site training required. 

Qualifications: Education/Training: A graduate of an accredited school of nursing. BSN Preferred. Licensure: Current or conditional MA RN Licensure required.

Work Experience: Requires 2 years of current primary care telephone triage experience. Family Medicine experience preferred.

Linguistic Capabilities: Ability to speak a second language preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.