Case Assignment Specialist
About CANDA Solutions CANDA Solutions was created from the need for advanced technological solutions that provide secure and flexible results. Our experience in National Security and business applications, risk management, data warehouse and database development, range of operating systems, cloud and security helps us to deliver innovative solutions that exceed expectations. Through managing large enterprise programs and implementing large ERP systems for risk management, we discovered a common challenge clients were seeking simple answers that large systems needed a lot of time and expense for customization. So, we created Fresh Haystack case management platform and specifically designed it to be risk focused, to simplify technical implementation, deliver business benefits and compliance while improving worker productivity and confining expenditures. As we celebrated 17 years in 2025, we continue to grow, embrace new technologies, remain committed to Simplifying National Security and supporting our clients mission success. Role Overview As a Case Assignment Specialist, you provide strategic impact on a federal Background Investigation contract by aligning investigator capacity with customer production goals, timeliness standards, and contract deliverables. The purpose of this role is to route work with discipline, surface risk early, and keep investigations moving to milestone. Key responsibilities: - Assign, prioritize, and manage daily investigator workloads by geography, case type, and strict deadlines - Track case progression, anticipate bottlenecks, and take corrective action to protect timelines - Rebalance assignments in real time based on availability, capacity, and performance metrics - Request work from the customer; assess designated case types; make balanced assignments; and relay critical case details to the field - Cancel unwarranted investigative actions and ensure required leads are scheduled or extended - Serve as the SME for agency policy, Federal Investigative Standards, and contract-specific requirements; answer investigator questions quickly and accurately; and guide sensitive matters, escalating when needed - Partner with Team Leads/PMO on assignment targets and workload strategy; collaborate with software developers as a contract SME - Communicate status, trends, and operational concerns to supervisors; produce reports as needed; and drive process/technology improvements while maintaining strong customer relations throughout the work lifecycle Qualifications: - 1–2 years conducting, reviewing, or processing federal background investigations - Favorably adjudicated T5 (Top Secret) background investigation maintained as a condition of employment - Working familiarity with Federal Investigative Standards and case systems - Strong problem-solving and results orientation; experience in case management/operations support/scheduling and geographic-based routing with field investigator teams Apply to bring senior-level ownership to mission-critical delivery. How Your Days Flow You start your day by reviewing overnight updates, customer priorities, and current capacity, then set a clear plan for the day’s routing decisions. Throughout the day you stay close to milestones, scanning for early signals that timelines could slip and aligning quickly with Team Leads when conditions change. Investigators reach out for fast, policy-grounded answers on sensitive scenarios, and you provide crisp direction or elevate issues when needed. You’ll also translate what you’re seeing into actionable insights—short notes to leadership on trends and constraints, plus targeted feedback to improve how the work moves through the system. In a remote environment, your credibility and responsiveness keep delivery coordinated and predictable. Total Rewards Competitive salary ($70,000–$75,000) with a benefits package that includes Medical, Dental, and Vision coverage; 401(k); Paid Time Off and Sick Time; Life Insurance (basic and supplemental); Short- and Long-Term Disability; and access to Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Apply To This Job