Senior Manager of Ship P&C Operations

Who We Are Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents! The Senior Manager, Ship People & Culture (P&C) Operations provides operational leadership for the P&C teams serving onboard Mercy Ships vessels. This role oversees the Ship P&C Directors and P&C Support Specialists, ensuring consistent, high-quality delivery of P&C services across both ships within a volunteer and maritime-based operating environment. The Senior Manager partners closely with the Senior Director of Ship P&C Operations and the Transformation Partner to support the implementation of organizational improvements, policy updates, and system enhancements. While not the primary driver of P&C transformation initiatives, the Senior Manager ensures that changes are adopted effectively at the ship level and operationalized in daily practice. This role supports a multi-status workforce; including volunteers and employees, within a faith-based, international NGO environment. It serves as the operational bridge between shipboard P&C teams and shore-based leadership. The role requires the ability to operate within, or rapidly learn, a maritime-informed context, including shipboard realities, operational constraints, and the integration of crew wellbeing with operational readiness. *Compensation range for this position is $90,000- $95,000 This is a full time, REMOTE position How You’ll Contribute Provides direct supervision, coaching, and support to Ship P&C Directors and P&C Support Specialists, ensuring clarity of responsibilities and a healthy team culture. Oversees the day-to-day execution of P&C operations onboard both vessels ensuring alignment with organizational expectations and maritime regulations. Partners with the Senior Director and Transformation Partner during policy, process, and systems rollouts to ensure effective adoption and feedback from ship teams. Serves as the first-line escalation point for moderate-level crew relations and disciplinary cases to support the on-ship Directors; collaborates with the Senior Director on high-risk or sensitive matters. Coordinates across stakeholders under time-sensitive and high-impact conditions, ensuring decisions are timely, consistent, and care-centered. Builds and maintains strong working relationships with shipboard leadership teams, including Managing Directors, Captains, and Senior Management Teams, acting as a trusted operational partner. Ensures ship-to-ship standardization in P&C processes, reporting, expectations, and operational standards, while accommodating contextual differences where appropriate. Monitors operational metrics, identifies areas for improvement, and supports continuous improvement initiatives in collaboration with ship teams and senior leadership. Serves as a key link between shipboard and shore-based stakeholders, ensuring clear communication, unified expectations, and aligned priorities. Travels to the ship(s), as needed, to maintain operational consistency and/or fill in for the on-ship Director. Supports crew care practices across ships, collaborating with Chaplaincy, Member Care, Crew Occupational Health, and other departments as needed. Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. Other duties may be assigned that are not included in the information provided in this job description The Ideal Candidate Strong leadership and people management skills, with experience supervising managers and multi-location teams. (Required) Demonstrated expertise in HR/People operations, including case management, crew/employee relations, and policy application. (Required) Ability to lead within a multicultural, international, faith-based NGO environment. (Required) Strong communication, collaboration, and conflict-resolution skills. (Required) Ability to partner effectively on change initiatives, supporting adoption and implementation at the operational level. (Required) High cultural intelligence and emotional maturity; ability to navigate sensitive interpersonal situations with grace. (Required) Familiarity with HRIS systems and process-oriented workflow management. (Required) Ability to operate effectively within a maritime or remote-operating context, or to quickly develop working knowledge of shipboard environments and constraints. (Required) Education & Experience Bachelor’s degree in Human Resources, Organizational Leadership, Business, or a related field. (Preferred) 5–7 years of progressively responsible experience in HR, People Operations, and/or volunteer program management. (Required) Experience in nonprofit, NGO, mission-based, international, or volunteer-reliant settings. (Preferred) Experience in maritime, remote, or highly regulated operational environments. (Preferred) Or equivalent combination of experience and education. **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/ Apply To This Job