[Remote] Associate Project Manager, Client Services

Note: The job is a remote job and is open to candidates in USA. Escalent is a leader in online communities, and they are seeking an Associate Project Manager for their Communities Delivery team. This role involves coordinating staffing and project management to ensure efficient operations and successful project execution across multiple client teams.

Responsibilities

• Own day-to-day staffing coordination across multiple client teams, ensuring the right people are allocated to the right work
• Identify available resources, propose solutions to staffing gaps, and proactively enable and coordinate staffing shifts by working directly with team members and leaders
• Partner with leadership to support decisions that balance client and employee needs, team capacity, and business priorities(e.g., revenue goals, margin improvement strategies, and growth priorities)
• Oversee freelancer coordination, including assignments, budget tracking, and performance feedback in partnership with leadership
• Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail
• Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness in staffing and coordination
• Handle confidential staffing and performance information with discretion
• Support internal project teams by coordinating timelines, deliverables, and team communication
• Track project timelines, budgets, and other key documentation; help ensure projects stay on track by monitoring progress, flagging risks, and following up on next steps
• Assist with project setup, resourcing alignment, and onboarding of new team members
• Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines as priorities shift
• Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners)

Skills

• 1-3 years of experience in coordination-heavy roles, such as staffing/resource coordination, traffic management (agency), or project coordination or executive support in a fast-paced professional services environment
• Demonstrated ability to manage a high volume of work (multiple projects, stakeholders, and deadlines simultaneously)
• Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation
• Excellent judgment in knowing when to act independently vs. when to escalate
• Strong verbal and written communication skills: clear, confident, and adaptable for different audiences, both internal and external
• Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint
• Ability to multitask and manage competing priorities, make informed trade-offs, and communicate decisions effectively
• Energized by problem-solving and working in a fast-paced environment where priorities shift regularly
• Experience with project management or resource management software is beneficial but not required; willingness to learn is key

Benefits

• Medical, Dental, and Vision Insurance — large national carriers (domestic partner coverage included)
• 401(k) with Company Match — no vesting period; bi-weekly contributions
• Flexible PTO — encouraged to take at least 3 weeks of true vacation time
• Paid Parental Leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work — virtual-first workforce with employees in most states
• Work closely with senior leadership across the Communities Delivery team to gain visibility into how staffing decisions impact business performance and team development. Opportunity to grow into broader project management responsibilities over time, if interested.

Company Overview

Company H1B Sponsorship