[Remote] Customer Care Agent (CCA082426)

Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is a company dedicated to helping customers protect their loved ones through various insurance products. The Customer Care Agent role involves cross-selling and retention, making outbound calls to policyholders, and assisting with Medicare enrollments during peak times.

Responsibilities

• Agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits
• Agents also enroll clients in Medicare insurance products and the sale of Medicare plans

Skills

• High school diploma or GED required
• If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date
• Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic
• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Ability to adjust to business needs & changes
• Flexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time
• It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed
• Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success
• Recent insurance, call center, or sales experience preferred

Benefits

• Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training
• Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location.

Company Overview