[Remote] Technical Consultant
Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement and data analytics provider for complex industries. The Technical Consultant will be responsible for the initial technical design, development services, and post-implementation consulting on the Forsta platform, ensuring client satisfaction through ongoing support and relationship management.
Responsibilities
- Act as the technical point of contact with the customer and other Forsta team members
- Assess client technical requirements and provide viable solutions
- Adhere to the Forsta PMO and customer’s processes for project governance and delivery
- Ensuring scope is adhered to and informing project team of scope creep
- Follow the Forsta PMO defined Change Order process for in-progress work
- Work with clients to integrate Forsta technologies into their business applications
- Manage and conduct solutions QA
- Assists with client UAT
- Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting):
- Build a relationship with client management and team members
- Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services
- Manage change and resolve conflicts that can impact services and operation of the client solution
- Adhere to the processes in place for project delivery
- Provide Forsta platform training and knowledge transfer
Skills
- BA/BS in Computer Science, Computer Information Systems or similar
- 1 to 3 years of experience in a similar role
- Completed initial Forsta standard training
- Current and continuous training of the Forsta platform
- Working experience with JavaScript, HTML, CSS
- Forsta platform and /or other product and solutions knowledge a plus
- CAPM/PMP certifications a plus
Benefits
- A competitive benefits package
- Successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results
Company Overview
Company H1B Sponsorship