[Remote] Customer Care Agent

Note: The job is a remote job and is open to candidates in USA. A1 Garage Door Service is the largest residential garage door service company in North America. As a Customer Care Agent, you will act as a liaison for customers, providing product information, scheduling appointments, and resolving issues efficiently while ensuring a positive customer experience.

Responsibilities

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Skills

• Must be able to train and work in a remote environment
• Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends
• Proven sales and customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Strong knowledge of computer systems and software, Service Titan CRM a huge plus!
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to type 40 wpm or more
• Strong written and verbal communication skills
• Ability to pass a pre-employment drug test (not including THC) and criminal background check
• Strong reading comprehension as well as basic math skills are required
• Employment requires current eligibility to legally work in the United States
• High speed internet connection via ethernet cable (no WIFI)
• The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload

Benefits

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag
• (Please note: benefits are not available for part time, temporary or contract roles)

Company Overview