[Remote] Events Customer support Coordinator
Note: The job is a remote job and is open to candidates in USA. Cardone Training Technologies, Inc. is seeking an Events Customer Support Coordinator to assist corporate clients with onboarding and support through their online university platform. The role involves managing client communications, ensuring accurate data entry in CRM, and participating in company events.
Responsibilities
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
- Answering all inbound phone calls to the company
- Moderating events online for the company
Skills
- High school diploma or GED preferred
- Professional phone skills
- Sales experience a plus
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Competent problem solver
- Technical aptitude with the ability to learn software programs
- Ability to type around 40 words per minute, (wpm)
- Experience with Google Drive, Sheets, and Docs
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems
- Experience with HubSpot or other customer relationship management software, a plus
Company Overview