HELP DESK TECHNICIAN - 2nd Shift

The North Carolina Department of Agriculture and Consumer Services is seeking a Help Desk Technician to provide IT support to State of Michigan employees and partners. The role involves logging and tracking requests, resolving support issues, and providing technical assistance with technology and automation initiatives.

Responsibilities

• Log and track requests received from clients
• Investigate, evaluate and resolve reported support issues and requests
• Responsible for providing technical assistance in the implementation of technology and automation initiatives
• Log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary
• Installing and maintaining software
• Serving as a troubleshooter in the implementation and use of workstations and associated software and hardware
• Answering technical phone lines

Skills

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum
• No specific type or amount of experience required for Information Technology Technician 7
• One year of experience equivalent to an Information Technology Technician 7 for Information Technology Technician 8
• Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8 for Information Technology Technician E9
• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience
• Attach a detailed resume and cover letter to your application (word or pdf)
• If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted)

Benefits

• Health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children.
• Life-insurance benefit of two times employees’ annual salary (up to $200,000).
• Long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working.
• 401(k) and 457 plans for new hires to save for retirement.
• The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account.
• The state will also match up to 5% of your pay if you contribute to your 401(k) account.
• Your contributions vest immediately, and the state’s contributions fully vest after just 4 years.
• Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used.
• Eligible employees also receive an additional day each year for community service or school functions.
• Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption.
• Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
• Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases.
• Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
• Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay.
• Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
• Flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs.
• Participation in programs that forgive the balance of qualifying student loans.
• Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
• Programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
• Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options.
• Bonus and Longevity Pay Programs.
• Tax-Advantaged Parking and Health Savings Accounts.
• Public Service Loan Forgiveness Program Eligible Employer.
• Tuition Reimbursement Program.
• Professional Development.

Company Overview