Order Management Analyst

Skydio is the leading US drone company and the world leader in autonomous flight. They are seeking a detail-oriented Order Management Analyst to join their Revenue Operations team, where the role involves managing the end-to-end order lifecycle and collaborating with various departments to ensure operational efficiency and timely fulfillment.

Responsibilities

• Manage end-to-end order processing and fulfillment activities for Skydio products and services
• Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
• Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
• Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
• Assist in resolving shipment discrepancies, billing issues, and inventory constraints
• Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
• Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
• Support implementation and optimization of ERP, CRM, reporting, and automation tools
• Assist in maintaining operational documentation, SOPs, and enablement materials
• Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders

Skills

• 1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
• Strong ownership and organizational skills
• Ability to multitask and work in a high-volume environment
• Knowledge of order-to-cash processes and operational workflows
• Interest in leveraging AI and automation tools to improve workflows and operational efficiency
• Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
• Strong analytical and problem-solving skills with excellent communication abilities
• You love working in fast-paced environments and thrive on cross-functional collaboration
• You can adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
• You enjoy solving operational challenges and finding scalable solutions that support the business
• Experience supporting hardware operations, logistics, or manufacturing environments is a plus
• International order management or logistics experience is a plus

Benefits

• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Company Overview