Senior IT Business Analyst – IT Facilities Management & Data Center Operations (Remote – Home Based) – arenaflex – Full‑Time, $26/hr

About arenaflex

arenaflex is a global leader in aviation and technology services, connecting millions of passengers each year through a sophisticated network of airports, data centers, and digital platforms. Our mission is to deliver safe, reliable, and innovative travel experiences while fostering a culture of integrity, respect, and continuous improvement. As part of our expanding IT Operations team, we are seeking a highly motivated Remote Senior IT Business Analyst to join the IT Facilities Management group, supporting critical data center and server farm environments that power arenaflex’s worldwide operations.

Why Choose arenaflex?

Working at arenaflex means you become part of a forward‑thinking organization that values your professional growth and personal well‑being. We offer a competitive hourly rate of $26 per hour, performance‑based incentives, profit‑sharing opportunities, and a robust 401(k) plan with generous company matching. Our comprehensive benefits package includes health, dental, vision, short‑ and long‑term disability, life insurance, and access to a global employee assistance program. In addition, you’ll enjoy paid time off, holidays, and flexible scheduling that supports a healthy work‑life balance.

Key Responsibilities

• Provide expert IT administration and project management for arenaflex’s IT Facilities group, ensuring the operational reliability of data center and server farm infrastructure that supports airline communication systems.
• Oversee the design, implementation, and maintenance of power, cooling, and physical security systems for both on‑site and remote data center environments.
• Collaborate with cross‑functional teams—including application development, engineering, and vendor partners—to provision workstations, equipment, and access for testing and production workloads.
• Lead remote coordination efforts for infrastructure support and break‑fix activities across multiple geographically dispersed data center sites.
• Develop and enforce departmental policies, standards, and procedures that align with corporate governance, regulatory compliance, and industry best practices.
• Manage capital projects related to data center expansion, redesign, and upgrades, including budgeting, vendor selection, and lifecycle replacement planning.
• Maintain accurate documentation of infrastructure assets, contracts, and service level agreements, ensuring vendors meet contractual obligations.
• Provide proactive and reactive support for incidents, tickets, and change control processes, prioritizing safety, security, and data integrity.
• Audit and reconcile inventory records, identify discrepancies, and implement corrective actions to maintain data accuracy.
• Support corporate real‑estate initiatives that intersect with IT infrastructure, such as fiber ring upgrades and ground‑level network expansions.

Essential Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of hands‑on experience in IT facilities management, data center operations, or server farm environments.
• Demonstrated experience managing high‑availability infrastructure projects, including power, UPS, HVAC, fire suppression, and cabling systems.
• Strong knowledge of industry standards such as ANSI/TIA‑942, Uptime Institute Tier classifications, and ITIL service management practices.
• Proven ability to develop and maintain detailed technical documentation, project plans, and vendor contracts.
• Excellent written and verbal communication skills, with the ability to build and sustain relationships with senior leadership, vendors, and cross‑functional teams.
• Solid analytical and problem‑solving capabilities, with a focus on proactive risk mitigation and continuous improvement.
• Commitment to safety, security, and compliance, adhering to change control and incident management procedures.

Preferred Qualifications

• Professional certifications such as ITIL Foundation, PMP, or Certified Data Center Professional (CDCP).
• Experience with cloud‑based infrastructure management tools (e.g., AWS, Azure, Google Cloud) and hybrid data center environments.
• Background in telecommunications or fiber‑optic network design, particularly within airport or large‑scale campus settings.
• Familiarity with financial analysis, cost‑benefit modeling, and vendor negotiation strategies.
• Previous experience working in a remote or distributed team environment, demonstrating self‑discipline and effective time management.

Skills & Competencies

• Project Management: Ability to lead multi‑phase projects from concept through delivery, balancing scope, schedule, and budget constraints.
• Technical Acumen: Deep understanding of data center hardware, power distribution, cooling technologies, and physical security controls.
• Collaboration: Strong interpersonal skills to coordinate with diverse stakeholders, including engineers, vendors, and executive leadership.
• Analytical Thinking: Capacity to interpret complex technical data, identify trends, and recommend actionable improvements.
• Adaptability: Flexibility to respond to evolving business priorities, emergency situations, and shifting project timelines.
• Documentation & Reporting: Proficiency in creating clear, concise, and accurate technical documentation, status reports, and compliance records.
• Customer Focus: Commitment to delivering reliable infrastructure services that enable business continuity and exceptional passenger experiences.

Career Development & Learning Opportunities

arenaflex invests heavily in employee growth. As a Remote Senior IT Business Analyst, you will have access to:

• Mentorship programs pairing you with senior leaders in IT Operations and Infrastructure.
• Tuition reimbursement for advanced degrees or certifications relevant to data center and facilities management.
• Internal training portals offering courses on cloud technologies, project management, and emerging infrastructure trends.
• Opportunities to lead high‑visibility projects that directly impact arenaflex’s global network, positioning you for future leadership roles.
• Cross‑functional rotations that broaden your expertise across application development, network engineering, and enterprise architecture.

Work Environment & Culture

Our remote work model is built on trust, autonomy, and collaboration. You will be part of a dynamic, globally distributed team that values:

• Integrity: Upholding ethical standards and transparent communication in every interaction.
• Respect: Embracing diverse perspectives and fostering an inclusive environment where every voice matters.
• Excellence: Striving for operational perfection and continuous improvement in all processes.
• Teamwork: Leveraging collective expertise to solve complex challenges and deliver world‑class services.
• Innovation: Encouraging creative thinking and the adoption of cutting‑edge technologies to keep arenaflex ahead of the curve.

Our virtual collaboration tools, regular team check‑ins, and quarterly virtual town halls ensure you stay connected, informed, and engaged, no matter where you work from.

Compensation, Perks & Benefits

• Competitive hourly rate of $26 per hour with eligibility for performance bonuses.
• Profit‑sharing and stock‑based incentive programs.
• 401(k) plan with generous company match and automatic enrollment.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Paid parental leave, family‑care leave, and generous vacation and holiday policies.
• Employee Assistance Program (EAP) offering counseling, financial coaching, and wellness resources.
• Access to arenaflex’s global travel benefits, including discounted airline tickets for employees and immediate family members.
• Professional development stipend, tuition reimbursement, and certification support.
• Virtual wellness initiatives, including fitness challenges, mindfulness sessions, and ergonomic home‑office guidance.

How to Apply

If you are ready to bring your expertise in IT facilities management to a world‑class organization and thrive in a remote, high‑impact role, we want to hear from you. Submit your application today and join arenaflex’s mission to keep the world moving safely and efficiently.

Apply Job!