Customer Support Service Coordinator – Entry‑Level – $25 /hr – arenaflex (Atlanta, GA)

About arenaflex

arenaflex is a leading retailer and service‑provider in the home improvement and lifestyle sector, renowned for delivering an unmatched blend of product expertise, innovative solutions, and personalized customer care. With a nationwide footprint and a commitment to community‑focused values, arenaflex empowers millions of homeowners, DIY enthusiasts, and professional contractors to turn their visions into reality. Our culture is built on collaboration, continuous learning, and a relentless drive to exceed expectations—both for our customers and for the talented individuals who make up our team.

Position Overview

We are seeking an enthusiastic, detail‑oriented Service Coordinator to join our Customer Support team in Atlanta, GA. This entry‑level role is perfect for recent graduates or individuals looking to launch a rewarding career in customer service, retail operations, and home‑improvement consulting. As a Service Coordinator, you will serve as the primary point of contact for customers and internal specialists, guiding them through the full lifecycle of service requests, product inquiries, and sales opportunities. You will be instrumental in ensuring a seamless, high‑quality experience that drives satisfaction, loyalty, and revenue growth for arenaxflex.

Key Responsibilities

• Deliver 90 % of customer and specialist interactions (voice, email, and chat) with professionalism, empathy, and product knowledge.
• Onboard new support specialists, ensuring they understand all tools, resources, and processes required to achieve high‑performance service standards.
• Assist customers in navigating the arenaflex product catalog, providing tailored recommendations that align with their project goals and budget.
• Facilitate the creation, tracking, and resolution of service tickets, guaranteeing end‑to‑end support, research, and follow‑up for each case.
• Collaborate closely with the Customer Care Manager to meet daily, weekly, and monthly performance metrics, including call handling time, first‑call resolution, and customer satisfaction scores.
• Document all interactions accurately in arenaflex’s CRM system, maintaining up‑to‑date records that enable data‑driven decision making.
• Identify trends in customer inquiries and proactively suggest improvements to processes, training materials, and product information.
• Participate in cross‑functional projects as assigned, contributing fresh ideas and a customer‑centric perspective.
• Travel up to 10 % of the time for on‑site training sessions, community outreach events, or regional support initiatives.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Retail Management, or a related field.
• Legal authorization to work in the United States.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and courteously.
• Proficiency with online platforms for data entry, ticket management, and CRM navigation.
• Demonstrated ability to sit for extended periods while maintaining focus, with occasional physical activity such as moving light items (up to 20 lb).
• High level of integrity, reliability, and a customer‑first mindset.

Preferred Qualifications

• Previous experience in retail, home‑improvement, or a related service environment.
• Familiarity with arenaflex’s product lines, including tools, building materials, and garden supplies.
• Sales acumen and the ability to identify upsell and cross‑sell opportunities.
• Experience using digital communication tools (live chat, video conferencing, ticketing systems).
• Strong data entry speed and accuracy, with an eye for detail in documentation and reporting.

Core Skills & Competencies

• Customer Service Excellence: Ability to listen actively, empathize, and resolve issues promptly.
• Problem‑Solving: Quick identification of root causes and implementation of effective solutions.
• Team Collaboration: Works well with peers, managers, and cross‑functional partners to achieve shared goals.
• Technical Aptitude: Comfortable navigating multiple software applications and learning new tools.
• Time Management: Prioritizes tasks efficiently in a fast‑paced environment.
• Adaptability: Thrives in a dynamic setting, adjusting to evolving processes and customer needs.

Work Environment & Culture

Our Atlanta office is a bright, modern space designed to foster collaboration and creativity. You’ll be part of a supportive team that values open communication, continuous feedback, and mutual respect. arenaflex promotes a balanced work‑life experience, offering flexible scheduling where possible, regular team‑building activities, and a culture that celebrates diversity and inclusion. Whether you’re assisting a homeowner on a weekend project or guiding a professional contractor through a complex installation, you’ll feel the impact of your work every day.

Compensation & Benefits

We offer a competitive hourly rate of $25 per hour, reflective of the value you bring to the organization. In addition to base pay, arenaflex provides a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• Retirement savings options with company matching.
• Employee discount on arenaflex products and services.
• Professional development stipend for certifications, workshops, or courses.
• Wellness programs, including gym membership discounts and mental‑health resources.

Career Growth & Development

arenaflex is committed to nurturing talent from within. As a Service Coordinator, you will have clear pathways to advance into roles such as Senior Customer Support Specialist, Team Lead, Operations Analyst, or even Product Specialist. We provide mentorship programs, regular performance reviews, and access to internal training portals that empower you to acquire new skills and broaden your expertise. Your success is our success, and we invest in your long‑term career aspirations.

Application Process

If you are ready to launch your career with a forward‑thinking, customer‑centric organization, we want to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for the Service Coordinator role at arenaflex. Our recruiting team will review applications promptly and reach out to qualified candidates for the next steps.

Join arenaflex today and become part of a team that turns homes into dream spaces—one satisfied customer at a time.

Apply Now