Remote Customer Service Representative – Member Services for arenaflex – Telehealth & Medicaid Support

About arenaflex – Transforming Health Care with Heart

At arenaflex, we believe that health care is most powerful when it is personal, convenient, and affordable. Our purpose—Bringing our heart to every moment of your health—guides everything we do, from the way we design digital experiences to the way we answer a caller’s question. As a leader in the rapidly evolving health‑care landscape, arenaflex blends technology, empathy, and a relentless focus on member outcomes to create a healthier future for millions of people.

Our Heart At Work Behaviors™ empower every colleague to act as a catalyst for change, fostering a culture where innovation thrives and every interaction matters. When you join arenaflex, you become part of a community that values your voice, supports your growth, and celebrates the impact you make on the lives of members and providers alike.

Position Overview – Remote Customer Service Representative (Member Services)

We are seeking a dedicated, self‑motivated Remote Customer Service Representative to join our Member Services team. In this role, you will provide telephone assistance to arenaflex Medicaid members and health‑care providers, handling inquiries related to eligibility, provider changes, ID card requests, and more. Your mission is to deliver an exceptional, human‑centric experience on every call, ensuring members feel heard, respected, and supported.

Key Responsibilities

• Answer inbound member and provider calls with professionalism, empathy, and accuracy.
• Provide clear information on benefits, eligibility, prior authorizations, extra programs, and related services.
• Maintain strict adherence to data‑security protocols—high‑speed internet via Ethernet cable only; Wi‑Fi is not permitted.
• Utilize arenaflex‑provided equipment and software tools to document interactions and resolve issues.
• Complete a comprehensive six‑week training program (8:30 AM – 5:00 PM EST, Monday‑Friday) and transition to full production schedule thereafter.
• Meet and exceed performance standards, attendance requirements, and call‑quality goals set by the team.
• Escalate complex cases to senior specialists while ensuring a seamless handoff for the member.
• Participate in ongoing coaching sessions, knowledge‑base updates, and quality‑improvement initiatives.
• Maintain a clean, organized home‑office environment that meets arenaflex’s ergonomic and privacy standards.

Required Qualifications

• Residency within 50 miles of Charleston, WV, to enable occasional on‑site visits when technical issues prevent remote work.
• Exceptional verbal and written communication skills, with the ability to convey complex information in a friendly, understandable manner.
• Demonstrated self‑sufficiency and discipline to thrive in a remote work setting.
• Reliable high‑speed internet connection (Ethernet) and a quiet, distraction‑free workspace.
• Commitment to uphold arenaflex’s privacy, compliance, and security standards.

Preferred Qualifications

• Previous experience in a remote call‑center environment, especially within health‑care or insurance domains.
• Familiarity with Medicaid and Medicare programs, including eligibility rules and provider networks.
• Experience using customer‑relationship management (CRM) platforms and ticketing systems.
• Ability to quickly learn and adapt to new software tools and procedural updates.

Education & Experience

A high school diploma or equivalent is required. Additional certifications or coursework in health‑care administration, customer service, or related fields are a plus.

Compensation, Benefits & Perks

Pay Range: $17.00 – $25.15 per hour, based on experience, education, and geographic location.

In addition to a competitive hourly wage, arenaflex offers a comprehensive benefits package designed to support your health, financial security, and personal development:

• Medical, Dental, and Vision Coverage: Robust plans with low deductibles and generous provider networks.
• Retirement Savings: 401(k) plan with company match and an Employee Stock Purchase Plan (ESPP) for eligible employees.
• Life & Disability Insurance: Fully‑paid term life coverage, short‑term and long‑term disability benefits.
• Well‑Being Programs: Access to mental‑health resources, wellness challenges, and employee assistance programs.
• Education & Development: Tuition assistance, free online courses, and career‑advancement workshops.
• Discounts & Perks: arenaflex store discount, partner‑program savings, and exclusive offers on health‑related products.
• Paid Time Off (PTO) & Holidays: Generous vacation accrual, paid holidays, and sick leave in accordance with state regulations.
• Vaccination Policy: Compliance with applicable COVID‑19 vaccination requirements, with reasonable accommodations provided where legally required.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, inclusive, and collaborative work environment. Our remote workforce is supported by:

• State‑of‑the‑art virtual collaboration tools that keep you connected to teammates and managers.
• Regular virtual town halls, team‑building activities, and mentorship programs.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Clear pathways for career progression, with internal mobility options across departments such as Quality Assurance, Training, and Operations Management.
• Continuous feedback loops that empower you to shape processes and improve member experiences.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and six‑week intensive training led by seasoned subject‑matter experts.
• Ongoing coaching sessions focused on call‑handling techniques, compliance updates, and soft‑skill enhancement.
• Certification programs in health‑care administration, data privacy, and customer experience excellence.
• Opportunities to transition into senior specialist, team lead, or operations analyst roles based on performance and ambition.
• Cross‑functional projects that allow you to contribute to process improvement, technology adoption, and member‑experience initiatives.

Why Join arenaflex?

Choosing arenaflex means aligning yourself with a purpose‑driven organization that puts people first. You will:

• Make a tangible difference in the lives of Medicaid members and health‑care providers every day.
• Work within a supportive network that values work‑life balance, remote flexibility, and personal well‑being.
• Benefit from a transparent compensation model and a benefits suite that reflects our commitment to your long‑term health.
• Grow your skill set through continuous learning, mentorship, and exposure to cutting‑edge health‑care technology.
• Be part of a forward‑thinking company that is shaping the future of health care with empathy, innovation, and heart.

Application Process

If you are passionate about delivering compassionate service, thrive in a remote setting, and meet the qualifications outlined above, we encourage you to apply today. Join arenaflex and become a vital part of a team that is redefining health‑care experiences for millions.

Ready to make an impact? Click the link below to submit your application and start your journey with arenaflex.

Apply!