Front End Pharmacy Technician – Data Entry & Customer Service Specialist – Long‑Term Care Pharmacy (arenaflex)

Why Join arenaflex?

At arenaflex, we believe that health care is most powerful when it’s delivered with compassion, precision, and a genuine sense of purpose. Our mission—“Bringing our heart to every moment of your health”—drives everything we do, from the way we interact with patients to the innovative solutions we create for a rapidly evolving industry. As a leader in long‑term care pharmacy services, arenaflex partners with skilled nursing facilities, assisted living communities, and chronic‑care providers to ensure that every resident receives safe, timely, and personalized medication management.

Joining arenaflex means becoming part of a culture that values collaboration, continuous learning, and the well‑being of both our customers and our employees. Whether you’re just starting your pharmacy career or looking to deepen your expertise, you’ll find a supportive environment that encourages growth, celebrates achievements, and puts people at the center of every decision.

Position Overview

We are seeking a dedicated Front End Pharmacy Technician to become an integral member of our long‑term care pharmacy team. In this role, you will focus on accurate data entry, meticulous order processing, and delivering exceptional customer service to internal stakeholders, including pharmacists, nursing staff, and facility administrators. Your contributions will directly impact medication safety, regulatory compliance, and the overall health outcomes of the patients we serve.

Key Responsibilities

• Perform precise order entry for prescription and non‑prescription medication requests, ensuring all required fields are completed accurately.
• Triaging internal service requests by department, urgency, and required response, and routing them to the appropriate team members.
• Calculate and verify correct dosages based on prescription details, patient weight, renal function, and other clinical parameters.
• Assist pharmacists by providing timely information on allergies, drug‑drug interactions, therapeutic duplications, and computer‑generated alerts.
• Review and expedite narcotic prescription processing to meet regulatory timelines and facility needs.
• Create, update, and maintain comprehensive patient medication records, ensuring confidentiality and compliance with HIPAA and state regulations.
• Collaborate closely with the dispensing pharmacist to resolve any discrepancies, clarify orders, and support safe medication delivery.
• Provide courteous and knowledgeable assistance to internal customers, answering questions about order status, medication availability, and pharmacy policies.
• Participate in ongoing quality‑improvement initiatives, including medication safety audits and process optimization projects.
• Engage in cross‑training opportunities to broaden skill sets across the pharmacy workflow, from front‑end data entry to back‑end verification.

Essential Qualifications

• Certified, licensed, or registered pharmacy technician status as required by state law.
• Minimum of one (1) year of experience working as a pharmacy technician, preferably in a long‑term care or institutional setting.
• Demonstrated proficiency with pharmacy management software and electronic health record (EHR) systems.
• Strong mathematical aptitude and attention to detail for dosage calculations and verification.
• Excellent communication skills, both written and verbal, to interact effectively with pharmacists, nurses, and facility staff.
• Ability to prioritize multiple tasks in a fast‑paced environment while maintaining accuracy.

Preferred Qualifications

• Prior experience specifically within the long‑term care industry, including familiarity with Medicare Part D and state Medicaid regulations.
• PTCB (Pharmacy Technician Certification Board) National Certification.
• Experience with narcotic handling protocols and controlled substance documentation.
• Knowledge of pharmacy compounding practices and sterile preparation techniques.

Education

• High school diploma or GED required; additional coursework in pharmacy technology or related health sciences is a plus.

Skills & Competencies for Success

• Analytical Thinking: Ability to interpret prescription data, identify potential errors, and propose corrective actions.
• Customer‑Centric Mindset: Commitment to delivering responsive, respectful service to internal partners.
• Team Collaboration: Comfortable working within multidisciplinary teams and contributing to shared goals.
• Technology Savvy: Proficiency with pharmacy automation tools, barcode scanning, and data entry platforms.
• Regulatory Awareness: Understanding of federal and state pharmacy regulations, especially those governing long‑term care facilities.
• Adaptability: Flexibility to adjust to evolving workflows, new software updates, and changing patient needs.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Front End Pharmacy Technician, you will have access to:

• Paid training programs that cover advanced pharmacy operations, medication therapy management, and leadership fundamentals.
• Tuition assistance for pursuing certifications such as the PTCB, Certified Pharmacy Technician (CPhT), or related associate degrees.
• Cross‑training opportunities that allow you to explore other pharmacy functions, including compounding, inventory management, and clinical support.
• Mentorship from seasoned pharmacists and senior technicians who can guide your career trajectory within arenaflex.
• Clear pathways to senior technician roles, supervisory positions, or specialized clinical pharmacy tracks.

Work Environment & Culture

Our front‑end pharmacy team operates in a collaborative, closed‑door pharmacy setting that emphasizes safety, accuracy, and mutual respect. arenaflex fosters a culture where:

• Every voice is heard, and ideas for process improvement are welcomed.
• Work‑life balance is supported through flexible scheduling options where operationally feasible.
• Employee well‑being is a priority, with resources ranging from mental‑health programs to on‑site wellness activities.
• Diversity, equity, and inclusion are embedded in our hiring practices, promotion criteria, and daily interactions.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your experience, education, and geographic location. While the exact hourly rate ranges from $30.00 to $60.00, the final offer will be determined based on a holistic review of your qualifications.

In addition to base pay, you will enjoy a comprehensive benefits suite, including:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement savings plan with company match and an Employee Stock Purchase Plan.
• Fully‑paid term life insurance, short‑term and long‑term disability coverage.
• Generous paid time off (PTO), paid holidays, and sick leave in accordance with state regulations.
• Employee discount programs, including an arenaflex store discount and partnerships with local retailers.
• Up to $10,000 reimbursement for family‑building expenses such as adoption, surrogacy, or doula services (for employees working 30+ hours per week).
• Free access to business, leadership, and development courses through our internal learning portal.
• Affordable backup child and elder care services to support you during unexpected life events.

Health & Safety Commitment

arenaflex is committed to maintaining a safe workplace for all employees. In accordance with current public‑health guidance, we require that all team members be fully vaccinated against COVID‑19, including any mandated booster doses, unless a lawful exemption applies. Proof of vaccination must be provided prior to the first day of employment, or a reasonable accommodation request must be submitted within the first ten days of hire.

Equal Opportunity & Accessibility

arenaflex proudly embraces diversity and is an equal‑opportunity employer. We actively recruit, hire, develop, and retain individuals of all backgrounds, including those with disabilities. Reasonable accommodations are available upon request, and our dedicated HR team is ready to assist with any accessibility needs.

Ready to Make an Impact?

If you are passionate about delivering accurate medication services, thrive in a collaborative environment, and want to contribute to the health and well‑being of long‑term care residents, we want to hear from you. Apply today to join the arenaflex family and start a rewarding career where your skills make a real difference every day.

If you think this role describes you, we would love to hear from you. Apply now to join our team!