IT Business Analyst – IT Facilities, Infrastructure & Remote Operations (Full-Time, Hybrid)

Join arenaflex as an IT Business Analyst – Powering the Future of Mission-Critical Infrastructure

Are you a tech-savvy problem solver with a passion for keeping complex IT environments running flawlessly? arenaflex is searching for a driven, detail-oriented IT Business Analyst – IT Facilities, Infrastructure & Remote Operations to join our dynamic team. In this role, you will play a vital part in supporting the operational sustainability of the critical infrastructure that powers our enterprise systems, ensuring that every facility, server, and communication room operates at peak performance.

At arenaflex, we believe that technology is the backbone of every successful business operation. Our IT Facilities team is responsible for the planning, governance, and lifecycle management of the physical infrastructure that supports our global technology footprint — from data centers and certification labs to remote communication rooms and airfield fiber networks. If you thrive in a fast-paced, highly collaborative environment where no two days are the same, this opportunity is built for you.

About arenaflex

arenaflex is a forward-thinking organization committed to operational excellence, innovation, and the professional growth of every team member. Our culture is rooted in shared values — Integrity, Respect, Perseverance, and Employee Leadership — which guide everything we do. We are passionate about building resilient systems, empowering our people, and delivering unmatched value to the customers and communities we serve.

Key Responsibilities

As an IT Business Analyst on the IT Facilities team at arenaflex, you will provide IT governance, project management, vendor oversight, and operational support across our entire infrastructure portfolio. Your day-to-day responsibilities will include, but are not limited to:

• IT Governance & Compliance: Manage the governance of all site deployments, inventory tracking, infrastructure planning, and adherence to corporate standards and policies across the facilities portfolio.
• Preventive & Break/Fix Maintenance: Oversee preventive maintenance programs and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room environmental equipment.
• IT Lab Support: Coordinate the provisioning of workstations, hardware, and test access to align application developers, engineering teams, and QA staff with the resources they need.
• Remote Site Coordination: Partner with professional services vendors responsible for the upkeep and emergency repair of remote communication rooms and off-site critical infrastructure.
• Infrastructure Monitoring & Operations: Manage, operate, and monitor all critical facilities infrastructure supporting data centers and remote communication rooms, including power, cooling, and physical layer systems.
• Standards Development: Contribute to the development of standards for space planning, power distribution, cooling, and physical layer IT infrastructure across all data centers and remote communication rooms.
• Fiber Ring Maintenance: Support the campus fiber ring to maintain the integrity and service continuity of arenaflex's airfield and campus underground fiber network.
• Policy & Procedure: Recommend and implement departmental policies, guidelines, standards, and procedures that align with corporate governance.
• Capital Project Management: Lead capital improvement projects, upgrades, and expansions for data center and remote communication room infrastructure — from planning through execution.
• Vendor & Procurement Management: Select IT and critical facilities services, maintain accurate documentation, negotiate best pricing, and ensure vendors meet all contractual obligations.
• Capacity Management: Manage space, UPS power, and critical cooling capacity to support ongoing operations and future growth.
• Electrical & Safety Programs: Oversee the design, implementation, and vendor support of electrical power, air conditioning, fire suppression, security, flooring, and cabling programs across all communication rooms.
• Incident Management: Provide remote incident management and resolution for critical airfield and facilities equipment, including escalation support for high-priority alerts and tickets.
• Installation & Configuration Support: Deliver remote installation, configuration, and operational support for facilities equipment and infrastructure deployments.
• Change Control: Maintain strict adherence to change control activities, ensuring all modifications are documented, reviewed, and approved.
• Audit & Documentation: Review and store support records, ensuring anomalies are remediated and documentation remains accurate and up to date.

Minimum Qualifications

To succeed in this role, candidates should bring the following:

• A high school diploma, GED, or equivalent educational credential (required).
• Strong knowledge of data center technology and critical facilities infrastructure.
• Solid project management experience with capital improvement projects, upgrades, and expansions.
• Experience with capital forecasting and lifecycle replacement planning for critical equipment.
• Ability to support corporate real estate projects involving remote communication room design and construction, including on-site assessment reporting.
• Working knowledge of space, UPS power, and critical cooling capacity management.
• Experience selecting critical facilities services, ensuring accurate documentation, negotiating competitive pricing, and managing vendor performance.
• Familiarity with electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs.
• Ability to provide proactive and break/fix support for alerts and ticket remediation tied to facilities, remote communication rooms, labs, and data center equipment.
• Understanding of the operational sustainability requirements of airfield and mission-critical infrastructure.
• Experience developing plan standards for remote communication room space, UPS, air conditioning, generators, and fire life safety (FLS) systems.
• Strong written and verbal communication skills, with the ability to build and maintain effective relationships with leadership, vendors, and peers.
• Consistently prioritizes the safety and security of self, others, and sensitive data.
• Embraces diversity in people, thinking, and working styles.
• Ability to balance multiple priorities within established time constraints.
• Flexibility to support a 24/7 operation, including varying shifts, extended hours, and on-call emergency response.

Preferred Qualifications (What Will Give You an Edge)

Candidates who bring the following will stand out from the crowd:

• A bachelor's degree or five or more years of directly relevant work experience in IT facilities, infrastructure, or a related discipline.
• Trade school graduate with hands-on technical training.
• Minimum of 2 years of IT project management experience in a high-availability communication room and/or data center operating environment.
• Demonstrated understanding of the day-to-day operational requirements of production systems and equipment in a high-availability setting.
• Experience coordinating cross-functional teams and managing complex, multi-stakeholder projects.
• Industry certifications such as PMP, ITIL, CDCP, or similar are a plus.

Skills & Competencies for Success

Beyond the technical foundation, the ideal candidate will demonstrate:

• Analytical Thinking: The ability to assess complex infrastructure challenges and design practical, scalable solutions.
• Project Management Acumen: Comfort leading multiple initiatives simultaneously, with strong organizational and time-management skills.
• Vendor Relationship Management: A confident, diplomatic approach to managing external partners and ensuring contractual performance.
• Communication Excellence: Clear, professional communication with technical teams, executives, vendors, and non-technical stakeholders.
• Adaptability: Comfort working in a dynamic environment with shifting priorities, tight deadlines, and emergency response requirements.
• Safety-First Mindset: A relentless focus on the safety and well-being of self, team members, and organizational data.
• Continuous Learning: A drive to stay current on emerging technologies, industry best practices, and infrastructure innovations.

Career Growth & Development

At arenaflex, your career trajectory matters. We invest in our people through structured career development programs designed to help you achieve your long-term professional goals. Whether you aspire to deepen your technical expertise in critical infrastructure, transition into enterprise IT leadership, or expand into broader operational strategy, we provide the mentorship, training, and opportunities to make it happen. From technical certifications to leadership development programs, you will have the resources to shape a meaningful, long-term career.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and high-performance work environment where every voice is heard and every contribution matters. Our team members describe our culture as supportive, mission-driven, and rooted in mutual respect. We embrace diversity of thought, background, and experience, knowing that the best solutions come from teams with varied perspectives. Whether you are working in our offices, supporting remote sites, or collaborating with vendors across regions, you will be part of a community that values curiosity, accountability, and continuous improvement.

Compensation, Perks & Benefits

We believe in rewarding talent with a comprehensive compensation and benefits package that supports your professional and personal well-being. Our offerings include:

• Competitive hourly compensation in the range of $20–$30/hour, commensurate with experience and qualifications.
• Performance-based incentives and eligibility for industry-leading profit-sharing programs.
• A robust 401(k) retirement plan with a generous employer direct contribution and company match.
• Generous paid time off, including vacation, holidays, and personal days.
• Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance.
• Wellness programs that support your physical, emotional, social, and financial health — including access to an employee assistance program, free financial coaching, and mental health counseling resources.
• Domestic and international (standby) travel privileges for employees and eligible family members.
• Access to over 500 discounts, special savings, and voluntary benefits through our employee perks program, covering car and hotel rentals, auto, homeowners, and pet insurance.

How to Apply

If you are ready to take the next step in your IT career and join a company that values your skills, ambition, and individuality, arenaflex wants to hear from you. Bring your expertise, your curiosity, and your commitment to excellence — and let us show you what is possible when talent meets opportunity.

Apply today and become part of a team that is redefining what it means to keep mission-critical infrastructure running at its best. Your future at arenaflex starts here.