IT Technology Services Senior Specialist

Requisition ID: 452904 Work Area: Information Technology Expected Travel: 0% Career Status: Professional Employment Type: Regular Full Time Career Level: T3-2 Additional Locations: Original Posting Date: MM/DD/YY Job Title: IT Technology Services Senior Specialist Location: Newtown Square, PA Work Model: Full Remote Purpose and Objective: SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to contribute to SAP’s Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Expectations and Tasks: Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. Work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve customers, by providing quality services throughout their entire lifecycle. Customer-facing role focused on Large & Strategic Customers, a part of the Enterprise Cloud Services delivery organization. Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private oering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Education and Occupational Experience: Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation. Qualifications/Skills and Competencies Experience: Experience must include four (4) years involving each of the following: SAP Basis administrative duties; SAP Technical Consulting experience; Solution design, enterprise architecture, or SAP implementation; SAP product portfolio, offerings, and industry solutions; SAP solutions (releases, platform interdependencies); Implementing Application or Technical operations of SAP solutions in a cloud environment; and Hyperscaler Clouds including AWS, MS Azure, or GCP. Travel: N/A. This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. Internal use only: reference code lhrs4262 SAP:SAIL EX:OUT We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. ​ We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. Requests for reasonable accommodation will be considered on a case-by-case basis. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation

Range Transparency: The annual base salary range for this position is $125,923 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $131,000 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Additional Locations: ​ Apply To This Job