Healthcare Secret Shopper

Myers and Stauffer LC is a certified public accounting and health and human services consulting firm, specializing in audit and consulting services to government-sponsored health care programs. They are seeking a Healthcare Secret Shopper to evaluate health plan provider networks through onsite visits and surveys, ultimately aiming to improve patient access and satisfaction.

Responsibilities

• Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers
• Ability to use survey platform and call center tools
• Follow review surveys and checklists and fully document responses and observations accurately
• Maintain detailed, organized records and follow reporting timelines
• Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care
• Maintain professional behavior while conducting assessments in both onsite and telephonic settings
• Additional responsibilities as assigned

Skills

• High School diploma or GED
• Proficiency in data entry tools and Microsoft Office Suite (Word, Excel)
• Strong organizational and time management skills to manage assignments effectively and meet deadlines
• Strong written and verbal communication skills
• Bilingual in English and Spanish
• Reliable transportation to conduct onsite evaluations
• Ability to travel up to 60% of time based on client and business needs
• Ability to work flexible hours to accommodate various assignments
• Ability to work with minimal supervision while fulfilling all obligations
• Ability to adhere to strict confidentiality guidelines and maintain professionalism
• Willingness to provide unbiased feedback based on observations rather than personal opinions or biases
• Familiarity with healthcare networks, provider enrollment processes, and/or patient services
• Prior experience in any of the following roles: secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, customer care call center

Benefits

• Health, Dental, and Vision insurance along with other competitive employee benefits for eligible associates
• Vacation time, sick time, and paid holidays
• Paid Parental Leave and available support resources
• 401K with company matching for eligible employees
• Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and a variety of other employee programs and perks
• A combination of technical and leadership development training at each career milestone
• Up to six counseling sessions per year for eligible employees through our Employee Assistance Program
• Flexibility that an employee may need to better suit their work-life wellbeing

Company Overview