Customer Service/Collections Specialist

Rightworks is a growing company seeking a customer-focused and detail-oriented Customer Service Collections Associate. This role is responsible for resolving outstanding account balances while delivering a professional and solutions-oriented customer experience.

Responsibilities

• Manage inbound and outbound customer communications regarding outstanding account balances
• Explain account information clearly and professionally while adhering to applicable compliance requirements
• Work with customers to establish payment arrangements within approved company guidelines
• Accurately document customer interactions, payment commitments, and account updates in internal systems
• Address customer questions, disputes, and requests in a timely and professional manner
• Meet established productivity, quality, and performance expectations
• Maintain compliance with company policies and all applicable federal and state regulations governing collections activities
• Protect confidential information and maintain accurate account records
• Deliver a positive customer experience while balancing company objectives and customer needs

Skills

• Strong verbal and written communication skills
• Professional phone presence and ability to manage challenging conversations effectively
• Customer service mindset with the ability to remain respectful, professional, and solution-focused
• Basic computer proficiency and ability to navigate multiple software systems simultaneously
• Strong attention to detail and accurate documentation skills
• Ability to maintain confidentiality and handle sensitive information responsibly
• Reliable attendance and strong dependability
• Ability to work independently and as part of a team
• Previous experience in customer service, call center operations, collections, accounts receivable, or financial services environments
• Bilingual language skills are a plus
• Experience working in a performance-driven environment with established metrics and goals

Benefits

• Remote work opportunity after successful completion of training and demonstrated performance standards
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan
• Paid time off and company holidays
• Paid training and ongoing coaching
• Career growth and advancement opportunities
• Supportive and team-oriented work environment
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Company Overview