[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Voxel is transforming workplace safety and operational efficiency through AI-driven computer vision technology. As a Customer Success Associate, you will help customers get real value from the platform by leading onboarding and training sessions, managing existing accounts, and ensuring long-term success for mid-market clients.

Responsibilities

• Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform
• Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement
• Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations
• Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking
• Monitor customer health signals and proactively flag risks or opportunities to the broader CS team
• Serve as a product expert — fielding questions, troubleshooting issues, and connecting customers with the right internal resources
• Maintain accurate records of customer interactions, site status, and account health in internal systems
• Contribute to the development of onboarding materials, training guides, and best practice documentation

Skills

• 1–3 years of experience in customer success, account management, customer support, or a client-facing role
• Strong communication and interpersonal skills - comfortable running training sessions and building relationships across different types of stakeholders
• Highly organized with the ability to manage multiple accounts and priorities simultaneously
• A proactive, problem-solving mindset with a low ego and a willingness to roll up your sleeves
• Comfortable working in a fast-paced environment with evolving processes and tools
• Experience working with enterprise or mid-market B2B SaaS products
• Familiarity with customer success platforms (Gainsight, Salesforce, ChurnZero, etc.)
• Background in or exposure to warehouse, logistics, manufacturing, or industrial environments
• Experience delivering software training or managing onboarding programs

Benefits

• Extensive / generous health, dental, and vision insurance
• Highly competitive paid parental leave and support system
• Ownership in the business through an Equity Incentive Plan
• Generous paid time off and / or flexible work arrangements
• Daily meals in-office, vibrant company events, team-building
• 401K retirement plan, HSA options, pre-tax commuter benefits

Company Overview