Payment Specialist
The J.G. Wentworth Company is seeking a Payment Specialist to support clients by managing payment schedules and resolving escalations. This role focuses on ensuring accurate and timely payments to creditors while providing an excellent customer experience.
Responsibilities
- Use our CRM to manage client accounts and document updates with detail and clarity
- Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
- Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
- Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
- Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies
- Review settlements to ensure everything is in line per creditor agreement
- Resolve broken settlements with creditors via phone and email
- Assist Negotiations in locking down creditor settlements
- Communicate clearly and effectively with internal teams to resolve client requests
Skills
- Experience in banking, finance or Bachelor's degree
- Demonstrated written and verbal communication skills
- Strong problem-solving skills
- Ability to think critically and analyze risk
- Ability to multi-task and work in a fast-paced environment
- Ability to work independently
- Attention to detail, thoroughness and accuracy are required
- Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook and Adobe)
Benefits
- Full Medical/Vision/Dental Benefits
- 401K with Company Match
- Flexible Hybrid- as per manager approval, after training & probationary period
- 15 Days PTO
- Paid Vacations & Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership Reimbursement
- Employee Referral Bonuses
- Public Transportation Discounts
- Company Happy Hours
- Business Casual Dress Code
Company Overview